Expert Travel Ambassador

JRAD is seeking candidates for an Expert Travel Ambassador supporting ARPA-H. This position. is located in Washington, D.C.

Roles/Responsibilities:

• Serve as a critical resource for the ARPA-H travel program
• Deep expertise in federal travel processes and demonstrate a proven ability to collaborate across all organizational levels
• Coordinate complex travel logistics, advising on travel matters, promote best practices, and support compliance with all relevant regulations and policies
• Serve as a key advisor and subject matter expert on all aspects of agency-wide travel; demonstrate deep expertise in preparing and submitting travel requests and authorizations through the Concur Travel System
• Provide authoritative guidance on both domestic and international travel activities, ensuring full compliance with agency policies and federal regulations
• Act as the primary resource for employees' travel-related inquiries, concerns, or issues, delivering timely and accurate resolutions while upholding exceptional customer service standards
• Mentor and support junior travel ambassadors, assisting with complex bookings and voucher processing, and proactively addressing and resolving travel-related challenges
• Regularly review and analyze travel experiences agency-wide to offer actionable feedback and strategic recommendations to leadership, driving continual improvement of travel policies and procedures in alignment with industry best practices
• Oversee and track travel assignments, providing routine updates and detailed reports to ensure visibility and effective management across the organization

Required Skills and Education:

• Minimum of 3 years of relevant experience
• Must have previous experience with booking and managing federal travel within Concur Travel System
• Demonstrated expertise with Federal Travel Regulations (FTR) and other relevant travel policies
• Experience coordinating travel arrangements, including planning, logistics, and troubleshooting
• Proven ability to collaborate effectively with diverse stakeholders at all organizational levels, including senior leadership, peers, and administrative staff
• Strong political savvy; effectively navigates complex organizational environments and ability to build productive relationships
• Ability to support proper handling of personally identifiable information (PII); exercises the highest standards of care in handling sensitive information, ensuring compliance with federal privacy regulations and internal policies
• Excellent customer service and interpersonal skills; provides courteous, responsive, and professional service to both internal and external stakeholders, helping to foster a positive and collaborative work environment
• Effective communicator; conveys complex travel regulations and information clearly, both orally and in writing, tailored to diverse audiences
• Bachelor's degree in any field

Security Clearance:

• Public Trust

When you work for JRAD you will never be just a number. We put people before profits!

JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Accidental Death and Dismemberment Insurance
• Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
• Disability Insurance
• 401K Plan
• Tuition Reimbursement

JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.