Information Technology Assistant

The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Information Technology Assistant to provide research support administration services for our government customer in San Antonio, TX.

DESCRIPTION OF RESPONSIBILITIES:

• Communicate with DHA to ensure accurate trouble ticket status and expedited resolution for senior personnel.
• Provide support for IT conferencing requirements, ensuring communication reliability. Set up and train personnel on VTC events withing the IT's responsibility
• Provide Information Assurance and content management support for personnel with a SME to manage websites and support to the Functional Area Manager and Information System Security Manager (ISSM).
• Provide knowledgeable support for hardware, software, network, web, and email systems used by personnel.
• Work with the IT Specialist to support technology refresh events, issuing computing assets, mobile devices, software installations, and portable electronic storage devices.
• Track and submit service desk tickets for IT issues, escalating and resolving impacting issues with DHA.
• Coordinate IT support with other IT organizations, assess each issue/request, and keep users apprised of service request resolution status.
• Oversee hardware and software inventory accounting and asset management processes.

• Provide full DoN Naval Enterprise Network (NEN) local technical support including workstation, printer, wireless, and other IT requirements.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

Minimum of bachelor's degree in Information technology and two (2) year specialized experience in configuring computer hardware and software

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• Must be able to obtain a Common Access Card (CAC)

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kapili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

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