Trade Support Analyst

Macquarie Global Services
life insurance, vision insurance, parental leave, long term disability, 401(k), remote work
United States, Texas, Houston
Jul 04, 2025
You will be part of the Commodities Global Markets Technology Platform team, where you will provide effective first and second level support for Commodity and Global Markets applications, both in-house and vendor supplied. You will be part of the Post Trade Support team in Houston; and collectively with other support team in Sydney and London form a global "Follow the Sun" model. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? Press space or enter keys to toggle section visibility As a member of the Commodity and Global Markets Technology team, you will partner with development teams, infrastructure teams, business solutions groups and senior stakeholders across the globe to drive the best-of-breed production environment for our Market Operations clients. You will be responsible for the support of critical applications used by of Commodities and Global Markets products. This is a role that deals with time sensitive service deliverables in which accuracy of processing and timely escalation and communication is essential. What you offer Press space or enter keys to toggle section visibility Experience within the financial industry focusing on Post-Trade platforms Take opportunities to identify, prioritize and address operational improvements, resolve user queries, eliminate manual processes, improve documentation, and fix defects Experience handling Incident and Problems to ensure healthy and stable environments, and experience writing SQL queries and interacting with databases (Sybase/Oracle) Good working knowledge of UNIX and ITIL tools (e.g. Remedy) for Incident/Change/Problem management Strong learning mindset to keep up with the demand of the business and the rapid change of technology and experience with Calypso, Fenergo or TLM is advantageous. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers 2 days of paid volunteer leave and donation matching Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Technology Press space or enter keys to toggle section visibility Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.