Mortgage Systems Specialist (Remote Opportunity)

SouthState Bank, N.A.
United States, Florida, Winter Haven
Jul 04, 2025
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The primary responsibility for this position will be act as the Encompass LOS support desk for the mortgage division. This position will receive advanced training on Encompass.This position will report to the Mortgage Systems Administrator, and it will also be responsible for assisting with additional Encompass administration related tasks as needed. ESSENTIAL FUNCTIONS Act as the Encompass support desk to help the various departments within the mortgage division. Work with the Mortgage Systems Admin to make any changes to the workflow and business rules within Encompass as needed. Maintain a knowledgebase of Encompass issue resolutions for access by the mortgage division Assist with rollout of Encompass updates, including the Encompass Next-Generation platform Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Requires thorough understanding of the Encompass LOS from the end-user's perspective Strong ability to problem solve, including the ability research issues and test solutions Any knowledge of programming languages is a plus (though not required) Requires strong knowledge of personal computer, Microsoft Office and other software used in department. Must be able to prepare documents and compose business letters and memorandums. Must have good knowledge of business English, spelling and punctuation. Requires knowledge of office practices, procedures, and general office machines. Qualifications, Education, and Certification Requirements Education: Bachelor or Arts degree Experience: 6+ Months Mortgage Related Experience TRAINING REQUIREMENTS/CLASSES Required annual compliance training, New Employee Orientation PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $48,647.00 - $77,710.00 , actual offers to be determined based on applicant's skills, experience and education. While the anticipated deadline for the job posting is 08-22-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits \| SouthState Careers Equal Opportunity Employer, including disabled/veterans.