Client Director (Observability and Service Management)

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Subject Matter Expert with OpenText Professional Services means spearheading transformative initiatives within Information Management. As a Client Director, you will drive business growth by fostering deep client relationships and delivering strategic solutions that maximize ROI for our customers. Your influence will extend across sales, business development, and customer success, positioning you as a pivotal player in shaping organizational strategy and client outcomes.

WHAT THE ROLE OFFERS

• Lead strategic engagements with key clients to understand their technology landscape, growth plans, and competitive positioning.
• Serve as the primary liaison for OpenText Professional Services, expanding our footprint within assigned accounts through proactive relationship management.
• Develop and execute comprehensive account plans that address client priorities and pain points, orchestrating cross-functional teams for successful project delivery.
• Achieve Services booking targets by driving opportunities from inception to closure, adhering to sales strategy and governance processes.
• Collaborate closely with internal teams including Sales, Pre-Sales, and Consulting Delivery to ensure seamless handover and execution of client commitments.
• Shape and negotiate deals that align with client needs and compliance standards, leveraging the complete Services portfolio.
• Maintain accurate pipeline and customer data in internal systems to support forecasting and decision-making processes.

WHAT YOU NEED TO SUCCEED

• 10+ years of direct sales experience in software or professional services, with a proven track record of driving large, complex sales cycles.
• Experience selling Observability and Service Management Solutions
• Demonstrated success in managing commercial aspects of client engagements, from opportunity identification to contract execution.
• Expertise in value and solution selling methodologies, coupled with advanced negotiation skills and a strategic mindset.
• Strong understanding of US enterprise accounts with deep industry/domain knowledge.
• University degree or equivalent experience in Information Management or IT-related field.
• High-level sales training and certifications preferred.
• Candidates based in Midwest states preferred.

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, excellence is standard, and achievements are celebrated. Join us in driving impactful solutions and shaping the future of Information Management

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.