Zoetis Reference Lab Infrastructure Engineer

Role Description

POSITION SUMMARY

This position acts as the Zoetis Reference Lab (ZRL) subject matter expert (SME) partnering across Infrastructure tower leads in support of engineering and troubleshooting issues with network, desktop, server, and Lab Information Systems applications. This role will be the main point of contact with ZRL leadership to resolve incidents and escalate with appropriate internal and external resources as required by business objectives.

This position will be the main point of contact for additional Zoetis Reference Labs IT Technical Support staff and will coordinate issue support upon shift changes. This role will provide guidance on other IT tasks to maintain the systems in optimal working order.

This position will provide advanced technical support and troubleshooting for Zoetis Reference Lab's ecosystem, installation, and problem resolution. The Zoetis ecosystem consists of USB, Serial, Ethernet TCP/IP, internet connectivity, and associated infrastructure devices. The networking environment includes wired and wireless networking in small, medium, and large Laboratories / Office networks. The ecosystem extends to and includes basic support of Lab Information System's (LIS) integration.

This position will deliver technical support onsite within the Louisville Laboratory. This position will coordinate and remotely support all other ZRL locations as needed in coordination with site leads and other technical team members. This position will require close interaction with internal colleagues, external vendor support teams, and third-party representatives engaged by Zoetis for their IT support. This position will lead in guiding the engineering, installation and troubleshooting processes, will provide technical direction to the involved parties, and will be responsible for driving the task to conclusion.

This position will provide guidance and consultation to internal colleagues regarding possible ecosystem configurations and necessary equipment for specific installation scenarios. This will involve potential collection and analysis of site survey information and interviews with internal colleagues, and third-party support vendors engaged by Zoetis.

POSITION RESPONSIBILITIES

Onsite engineering, support and troubleshooting of network, desktop, server, and Lab Information Systems Application support. Main point of contact to resolve incidents or escalate to the most appropriate resource to assist.

Point of contact for additional Zoetis Reference Labs IT Technical Support staff providing guidance on IT incidents and tasks.

Deliver technical support remotely at Laboratories and Office locations

Provide guidance and consultation to internal colleagues regarding possible ecosystem configurations and necessary equipment for specific installation scenarios.

EDUCATION AND EXPERIENCE

• University Degree in Computer Science/ Information Systems/or other relevant field.
• Experience providing IT related laboratory technical support is preferred.
• Experience with Laboratory Information Systems applications is preferred.
• Relevant technology certifications preferred.
• 4+ years' experience in a technical IT role required.

TECHNICAL SKILLS REQUIREMENTS

Indicate the technical skills required and/or preferred, as applicable.

• Working knowledge of network, server, desktop, and VDI environments
• Knowledge of LAN/WAN network topologies and their components
• Base knowledge of VoIP / IPT technology
• Knowledge of network security
• Skilled in Technical problem isolation, problem resolution, and problem root cause analysis
• Ability to provide effective remote and onsite technical support to internal and external stakeholders with varying skill levels.
• Ability to work with a variety of computer hardware, operating systems, peripheral devices, and network connectivity methods to achieve a functional environment.
• Ability to write clear and concise documentation.
• Ability to easily adapt to and learn new technologies.
• Ability to maintain confidentiality of information received, processed, or prepared.
• Possess good organizational skills.
• Excellent communication skills.
• Knowledge of regulatory and compliance standards as related to Reference Labs
• Ability to travel / cover off shift project activity as needed within the continental US.

PHYSICAL POSITION REQUIREMENTS

Ability to perform standard duties included with installing computers, networking equipment and peripheral equipment. Ability to travel as necessary, estimated < 10%.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.