Senior Communications Manager (1443399)

We're looking for a senior-level communicator who brings a strategic mindset, creative storytelling, and a strong executive presence. As the Senior Communications Manager for Cisco's Customer & Partner Success (CSPS) organization, you'll partner closely with our SVP and senior leadership team to shape messaging, drive alignment, and create meaningful engagement across a global team. Your work will connect people to purpose, clarify priorities, and reinforce culture through high-impact communications.

You'll help translate strategic initiatives and organizational goals into communications that are timely, authentic, and actionable. Your ability to simplify the complex, create compelling content, and support change will strengthen employee understanding, build connection, and foster a more engaged, aligned workforce.

• Advising and partnering directly with the SVP and senior leaders to shape internal messaging, positioning, and executive visibility
• Designing and executing communications strategies across monthly, quarterly, and annual cycles
• Developing content across formats - including talking points, leadership presentations, newsletters, internal videos, and team updates
• Simplifying complex business updates and strategic priorities into clear, employee-friendly messaging
• Planning and facilitating internal events and communications moments (e.g., all-hands meetings, AMAs, milestone celebrations)
• Managing multiple initiatives and communication workflows simultaneously
• Leading channel strategy for key internal platforms (e.g., SharePoint, Teams, internal email newsletters)
• Collaborating across functions to ensure consistency, alignment, and message clarity
• Using data, feedback, and audience insights to continuously improve communication impact

• 7+ years of experience in communications, internal communications, or a related field
• Outstanding writing and editing skills - with the ability to craft compelling, concise messaging
• Proven experience working directly with and advising senior executives
• Strong project and content management skills across multiple workstreams
• Experience with digital communication tools and platforms (e.g., intranet CMS, SharePoint, Teams, email platforms)
• Ability to remain flexible and responsive to senior leadership priorities

• Bachelor's degree in Communications, Marketing, Journalism, or a related field (or equivalent experience)
• Experience supporting organizational change and employee engagement initiatives
• Familiarity with customer success, SaaS, or technology organizations
• A collaborative, confident communicator who brings energy, empathy, and clarity to every interaction

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.