New

Helpdesk/Desktop Support

TEKsystems
$18.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Harrisburg
Jul 09, 2025
Job Summary: We are seeking a proactive and customer-focused IT Support Specialist to assist with onsite technical support during our new technology implementation training sessions. This role is ideal for someone with a strong foundation in help desk or desktop support who thrives in a fast-paced, user-facing environment and is eager to grow with a modernizing organization. Key Responsibilities: * Provide hands-on IT support during employee training sessions, ensuring seamless connectivity and functionality for all participants. * Troubleshoot and resolve common technical issues including Wi-Fi connectivity, laptop malfunctions, login/password problems, and Office 365 application errors (including Teams). * Support and escalate more complex issues to senior IT staff or appropriate teams as needed. * Assist with the setup, configuration, and maintenance of Dell laptops and networked printers. * Utilize a ticketing system to log, track, and resolve support requests in a timely and professional manner. * Deliver exceptional customer service by communicating clearly, patiently, and effectively with users of varying technical skill levels. * Collaborate with IT and training teams to ensure a smooth rollout of new technologies and systems. * Stay up to date with evolving tools and systems, demonstrating a willingness to learn and adapt in a dynamic environment. Qualifications: * Minimum of 1 year of experience in a help desk or desktop support role. * Proficiency in troubleshooting Windows 10/11, Office 365 (especially Teams), and basic networking issues. * Experience supporting Dell hardware and network printers. * Familiarity with ticketing systems and IT support workflows. * Strong interpersonal and communication skills with a customer-first mindset. * Ability to work independently and as part of a team in a high-energy, fast-paced setting. * Eagerness to learn and grow with a company undergoing digital transformation. Pay and Benefits The pay range for this position is $18.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrisburg,PA. Application Deadline This position is anticipated to close on Jul 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.