Manager - Supply Chain Information Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Corporate Supply Chain Department is seeking a dynamic and talented Manager - Information Technology - ERP.

The Manager - Information Technology - ERP manages and coordinates multiple projects and team initiatives involving corporate SCO/IS and field resources. Manages the implementation and support of UHS ERP clinical applications. Manages all aspects of projects assigned from preparing project schedules and estimates through final implementation. Leads overall Supply chain functional/technical architecture and design of ERP solutions (Workday), including module configuration, integrations, and data migration strategies. Oversees the development of integrations, including coding, using Workday's provided tools (such as Workday Studio, Cloud Connect, EIBs, and Web Services). Responsible for conducting data discovery, analysis, loading and profiling of data to validate business requirements and provide inputs into technical and functional design while serving as domain expert in Supply Chain business area. Serves as a subject matter expert on ERP modules, including Supply Chain, Contracting, Procurement and Inventory Management and other functional areas. Provides insights on the current technical architecture and identify any gaps that need to be addressed or updated in the future Workday solution design. Designs the overall Supply chain integration architecture (including third party applications) specifying the integration patterns, methods, and protocols. Troubleshoots, fixes issues with integration, data loads and data conversions in ERP Platform and other issues within a data warehouse and explore new ways to present data insights to end users within a project. Responsible for managing large scale solution commitments to business stakeholders and help develop and maintain the structure of the reporting environment. Experience in technical role related to Supply Chain or ERP cloud system implementations. Analytical ability to solve both business and technical problems. Shares experience and expertise by mentoring other members of team. Exercises operational responsibility for supervision, performance evaluation and direction of team.

Solution Development and Design:

• Ensure all the work activities associated with the Supply Chain system design, build, testing, and implementation of the Workday technical solution are correctly documented, audited and signed-off.
• Supervises a team that Performs Q/A on application functionality. Follows established, change control, release management and incident management processes while developing solutions and deploying standard reports and dashboards.
• Responsible for conducting data discovery, analysis, and profiling of data to validate business requirements and provide inputs into technical design while serving as domain expert in Supply Chain and other related business areas.
• Manage the development of architecture artefacts including current state architecture, target state architecture, reference architecture patterns and technology standards.
• Works collaboratively with the team leadership and other members of the team to perform required project tasks with minimal supervision. Oversees employees who educate the end users in operating procedures for application.
• Provide technical governance and guidance to 3rd Party and implementation partner teams to ensure alignment of the developed solution to the overall ERP solution design. Provide insights on the current technical architecture and identify any gaps that need to be addressed or updated in the ERP cloud solution design.
• Serves as Technical/Functional lead for medium to large sized projects. Provides guidance to less experienced staff.
• Participate in business requirements, design phase of the Project and thereafter develop workflows, system configurations, support testing and change documentation on new application functionality for Workday processes. Work with vendors for overseeing the development hours.

Solution Maintenance and Support:

• Ensures that data is available to decision makers through the created reports and dashboards, as well as self-service methods.
• Interfaces with the end user community regarding data model design and support. Treats every person requesting services from the team as a valued customer, both internal and external.
• Provides technical guidance to business ad-hoc report developers on appropriate usage of the data tools.
• Stays current with the needs and operations of the enterprise; provides recommendations on current design gaps and suggests opportunities to improve reporting and ERP solutions.
• Remains technically fluent with new and existing tools, process and development techniques.
• Provides support as needed for software patches and upgrades across all existing Supply chain applications.
• Knowledge of maintenance or enhancement issues assigned by the UHS Customer Support Center.
• Participates in user group forums and knowledge transfer sessions.
• Performs other project duties as assigned.

Administration and Oversight:

• Provides technical support, assistance and guidance to other team members as required.
• Keeps management well informed of activities, needs, problems. Interviews applicants for vacant positions as needed using appropriate interview techniques.
• Tracks on-going work items using work management tools. Effectively trains analysts in performance of their duties as required. Completes performance evaluations of direct reports as needed.

Position Requirements:

Knowledge:

• Bachelor's degree required in Supply Chain, IT or related field of study preferred.
• Supervision, direction and performance management of direct reports experience.
• 5+ years of SQL programming and working with relational database experience including:
• Stored procedure development to support reporting or data warehouse initiatives
• Performance tuning (SQL code and database architecture)
• 5+ years of experience developing solutions within cloud ERP platform preferably in Workday.
• Experience in technical roles related to Supply Chain or ERP cloud system implementations.
• Experience with various ERP solutions and serves as a subject matter technical expert across modules providing system, process, and problem resolution expertise.
• Comprehensive working knowledge in the ERP cloud implementation project providing any support needed in the development, implementation and troubleshooting process of the ERP solution and work with Supply Chain IS team on any potential customization, integration, data reconciliation/migration, reporting etc.
• General familiarity of user business practices, concepts and terminology sufficient to support of the application.
• Experience working with cloud-based systems leading the technical design and implementation.
• Acute Care Facility (Hospital) ERP Services & Project Management experience preferred.

Skills:

• Proven analytical ability to solve complex business and technical problems.
• Expertise with relational database concepts, data warehousing and extract transform and load (ETL) concepts.
• IT experience in Supply Chain space.
• Ability to maintain professional attitude and performance, focusing on accountability and results attainment.
• Focus on Supply Chain Operations and related modules including Master data management, Workday Strategic Sourcing, Inventory management, Procurement.
• Displays an eagerness to continually improve skills and learn new technologies.
• Comfortable with an environment where priorities change frequently.
• Ability to work and deliver strong results in a dynamic team environment.
• Ability to work in a fast-moving company and industry.
• Ability to work mostly unsupervised. Proven communication and collaboration skills; willingness to take initiative to contribute beyond basic responsibilities.
• Excellent customer service, verbal, and written communication skills.

Off hours and on-call support is expected.

Travel Requirements: Up to 30% travel.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.