Lead Operations UX Researcher - US, Remote

Our Team:

VistaPrint is the marketing partner to millions of small businesses around the world. We empower our customers to make an impression with a wide range of customizable products, backed by design, user experience, and data-driven insights. At VistaPrint, research and operational excellence are key to delivering on our customer promise

About the Role

We're looking for a Lead, Research Operations who brings both strategic vision and operational rigor to help our high-performing research team work smarter and faster. The User Research team at VistaPrint has earned a strong reputation across the Product Experience organization-and now we're ready to scale our impact even further.

This role isn't just about keeping research running-it's about shaping what great Research Ops looks like. In partnership with the Director of User Research, you'll lead the evolution of our research infrastructure, consent processes, data governance, and ethical standards, ensuring that our operations unlock learning, not limit it.

You'll design systems that are scalable, compliant, and lightweight-removing friction while promoting consistency and trust. Your initiatives will span consent workflows, privacy practices, ethics training, insights tooling, and more. Most importantly, you'll be a thought partner to researchers and cross-functional leaders, always advocating for solutions that support speed, clarity, and strategic insight generation.

We're looking for someone who's energized by the opportunity to elevate research as a core driver of product excellence-someone who thrives on enabling others, loves problem-solving, and balances a strong operational mindset with a sharp eye for long-term impact.

What You Will Do:

Strategic initiatives & program ownership

• Consent process improvement
  Implement a centralized DocuSign-based workflow for research consent and NDAs. Ensure the system is scalable, compliant with privacy regulations (e.g., GDPR, CCPA), and supports ethical research practices.
  
  
• Research data privacy & deletion program
  Lead a comprehensive audit and data hygiene initiative.
  
  
• NDA standardization & confidentiality protocols
  Partner with Legal to finalize a standardized, scalable NDA template for research participants.
  
  
• Ethical guidelines & researcher training
  Develop and deliver an internal Research Ethics Training program tailored for UX researchers and designers.
  
  
• Hey Marvin: Adoption, governance & migration
  Lead the enablement and governance of our insights management platform, Hey Marvin.
• Enable continuous discovery at scale for our Product Experience/Engineering triads

Work closely with Product/U/ Engineering triads to support fast, compliant, and coordinated research efforts across the organization.

Ongoing Research Ops responsibilities

• Maintain and continuously improve researcher tooling, templates, and documentation.
  
  
• Manage participant recruiting processes and third-party vendor relationships in partnership with the Director of User Research.
  
  
• Ensure compliance with global data protection and participant privacy standards.
  
  
• Facilitate onboarding for new researchers and designers.
  
  
• Foster a culture of operational excellence, ethics, and inclusivity in research.
  
  
• Partner cross-functionally with Legal, Security, IT, and Procurement as needed.

Your Qualifications

At VistaPrint, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• 5+ years of experience in Research Operations, User Research, or a related field.
  
  
• Deep knowledge of research compliance, privacy regulations (GDPR, CCPA), and ethical best practices.
  
  
• Proven track record of implementing scalable systems for consent, data handling, or platform enablement.
  
  
• Strong project and program management skills with the ability to juggle multiple complex initiatives.
  
  
• Proficiency with platforms such as DocuSign, Google Workspace, UserTesting, and insights repositories (e.g., HeyMarvin, Dovetail).
  
  
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
  
  
• Passionate about enabling researchers and elevating the impact of research across an organization

Why Join Us?

At VistaPrint, you'll join a mission-driven team that values speed, integrity, and creativity in research. You'll be surrounded by collaborators who care deeply about our customers and about each other. In this role, you'll shape the systems that help us learn better and faster-and ensure our research culture scales with quality, ethics, and purpose.

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique - and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

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