New

Customer Service Representative

TEKsystems
$21.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
Jul 10, 2025
Overview Are you passionate about delivering exceptional customer experiences and supporting sales growth? We're looking for a proactive and detail-oriented Customer Support & Sales Coordinator to be the front-line voice of our brand. In this role, you'll build strong relationships with customers, support sales initiatives, and ensure smooth communication across departments. This is a great opportunity for someone with experience in customer service or sales support who thrives in a fast-paced, collaborative environment. Key Responsibilities * Serve as the first point of contact for inbound and outbound communications with retailers, OEMs, distributors, and the general public. * Maintain a strong understanding of the company's full product line to effectively communicate features, availability, and pricing. * Navigate CRM systems (Salesforce.com) to manage customer profiles, update records, and track interactions. * Process marketing sample orders accurately and efficiently. * Support marketing and sales campaigns through targeted outreach and follow-up. * Assist the regional sales team with order placement, customer qualification, reporting, and pre-sale support. * Own customer issues from start to resolution, ensuring a high level of satisfaction. * Meet or exceed daily contact goals via phone and email. Required Skills & Qualifications Must-Haves: * 1-2 years of experience in a B2B or B2C customer service or sales support role (preferably in consumer or industrial products) * Strong data entry and order processing skills * Experience with ERP systems * General computer proficiency and comfort with multitasking across platforms Nice-to-Haves: * Experience with Salesforce.com or JD Edwards * Familiarity with CRM and order management systems Soft Skills * Eager to learn and grow within the role * Excellent verbal and written communication skills * High level of professionalism and reliability * Strong attention to detail and accuracy * Energetic, self-motivated, and goal-oriented Experience Level: Entry-Level Growth Opportunity: This role offers potential for advancement within customer service, sales, or marketing functions. Pay and Benefits The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on Jul 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.