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Identity Support Analyst, Senior|10594

Spectraforce Technologies
United States, California, San Diego
Jul 10, 2025
Job Title - Identity Support Analysis, Senior Duration - 12 Months Location - San Diego, CA (Onsite) Job Description: Role Overview: As a Senior Identity Support Analyst, you will manage the provisioning, modification, and termination of internal account access across Client's business applications and infrastructure. This includes systems such as Oracle Identity Management, Saviynt Security Manager, Active Directory, Azure Active Directory, and UNIX. You will support identity governance, access management, and privileged access management (PAM), especially in M&A contexts, while ensuring Client's IP remains secure and business operations run smoothly. Enhanced Cybersecurity Focus: As a Senior Identity Support Analyst, you will play a critical role in enhancing the cybersecurity posture of the organization. You will be responsible for identifying and mitigating Identity and Access security risks, identifying and supporting best practices for identity and access management, and ensuring compliance with industry standards and regulations. Your expertise in IAM tools like OIM, Saviynt, CyberArk and HashiCorp will be crucial in supporting Identity and Access Governance and safeguarding privileged accounts and preventing unauthorized access. You will also collaborate with the cybersecurity team to develop and enforce security policies, conduct security audits, and respond to security incidents promptly. Customer Experience Excellence: Providing exceptional customer experience is at the core of this role. You will be responsible for delivering high-quality support services to internal stakeholders, ensuring their needs are met efficiently and effectively. Your strong communication skills and ability to interact with all levels of the organization will be essential in building positive relationships and fostering a culture of collaboration. You will actively review and update SOPs to improve service delivery, track and monitor customer requests to ensure timely resolution, and continuously seek opportunities to enhance the overall customer experience. Key Responsibilities: Deliver high-quality identity support services and maintain security posture across the organization Manage and troubleshoot tasks across 5+ ServiceNow queues, escalating as needed for timely resolution. Collaborate with shift leads and stakeholders to align with daily priorities and operational goals. Review and update Standard Operating Procedures (SOPs) and team documentation. Participate in projects and ensure timely execution of assigned tasks. Engage in major incidents, provide root cause analysis (RCA), and guide the team with technical resolutions. Required Skills & Experience: * 5+ years of experience in Identity and Access Management (IAM) processes and systems. * Strong understanding of identity lifecycle management from Human Resource Management Systems (HRMS) to Identity and Access Management (IAM) to directories (AD, LDAP, Entra ID). Hands-on experience with: End to End Identity and Group lifecycle management Provisioning tools such as OIM and Saviynt Azure Entra ID administration (including guest accounts) Active Directory and basic PowerShell scripting Familiarity with ticketing systems (ServiceNow, Remedy, Jira). PAM tools like CyberArk and HashiCorp Strong problem-solving skills and ability to work in a fast-paced environment. Understanding of SOX compliance, internal audits, and reporting. Ability to manage queues and contribute to meeting KPIs and KRIs.