New

Centralized Support Specialist I

TEKsystems
$19.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jul 11, 2025
Job Title: Centralized Support Specialist I Job Description As an Inbound Healthcare Contact Center Representative, you will manage phone and message inquiries from patients and those involved in their care as they navigate a complex healthcare system. Your role will encompass needs tied to insurance, billing inquiries, and appointment management. You will collaborate with providers and other operations team members to complete urgent tasks, ensuring a positive virtual experience using a technology suite including Slack, Google Suite, Zoom, and our Electronic Medical Record System. Responsibilities * Manage phone and message inquiries from patients regarding insurance, billing inquiries, and appointment management. * Navigate healthcare systems, including medical records, authorizations, referrals, and coordinate care with pharmacies, testing laboratories, specialists, and insurance. * Collaborate with providers and operations team members to complete urgent tasks. * Use C-I-CARE framework for effective communication and positive patient interactions. * Contribute to team development through rounding, attending team huddles, and supporting in-office providers. * Interact with team members and patients using Slack, Google Suite, Zoom, and Electronic Medical Record System to complete daily work. Essential Skills * Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience or 2 years of high-touch, patient-facing healthcare service roles. * Strong written and verbal communication skills, including impeccable phone manners. * Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems. * Customer service, medical terminology, medical billing, medical claim, insurance verification, EOB, ERB, medical records, prior authorization. Additional Skills & Qualifications * Experience within the last 4 years. * Average of 1 year of tenure. * Schedule appointments. Why Work Here? Enjoy competitive medical, dental, and vision plans, free One Medical memberships for yourself, friends, and family, and a paid sabbatical after 5 and 10 years. Benefit from our Employee Assistance Program offering free confidential advice, pre-tax commuter benefits, PTO cash outs, and 401K match. One Medical pays 100% life insurance and disability insurance. Work Environment This role is high volume inbound calls and includes tasking between calls. The focus is on customer service and HIPAA compliance. Training is classroom style and fast-paced, requiring proactive engagement. The role is 100% in-office with shifts primarily between 6am-6pm. Training requires 100% attendance Monday-Friday 8:00am-5:00pm for 5 weeks. Available schedules include Mon-Fri, Tues-Sat, or Sun-Thurs with a requirement to work at least one weekend day. A shift bid will determine your official schedule. Job Type & Location This is a Contract to Hire position based out of Tempe, Arizona. Pay and Benefits The pay range for this position is $19.25 - $19.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Jul 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.