Treasury Solutions Account Analysis Associate

SUMMARY: This position performs the day-to-day functions required to bill clients who utilize our commercial services and products. This includes Account Analysis maintenance, Core maintenance and Vendor billing. This position reports to the Account Analysis Manager to process daily analysis requests, vendor billing and to ensure that all department service levels are met on a daily/end of month basis. The position requires a highly detailed and organized individual with excellent time management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Manage Salesforce nCino requests for new and existing account analysis relationship linking as well as account analysis fee adjustments.
• Ensure Salesforce nCino BOTs are functioning as expected. In the event of an issue, the Treasury Solutions (TS) Account Analysis Associate will escalate and ensure follow-through with the Technology Team will be required.
• Perform vendor billing to collect analysis fee income for our third-party vendors.
• Modify service charge plans to coincide with target pricing, enabling ease of product setup by the Operations team and standardization for the Sales Team.
• Handle maintenance requests, fees and research inquiries as needed.
• Work directly with the Core Banking team on large requests requiring foxtrots or other initiatives.
• Process all testing for Core Banking releases dealing with analysis service charge plans, statement accuracy and analysis billing.
• Provide recommendations for necessary resolutions and alternatives to management.
• Assist management with departmental and special projects, as needed.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

HS Diploma required Associate's Degree preferred Bachelor's Degree preferred.

EXPERIENCE

• 5+ years of banking experience preferred.
• 2 - 3 years in Treasury Management/Solutions and advanced computer skills preferred.
• Experience with Salesforce and/or nCino workflow systems preferred.
• Experience with Excel preferred.
• Experience with robotic process automation a plus.

KNOWLEDGE, SKILLS AND ABILITIES

• An understanding of bank Account Analysis systems strongly preferred.
• Strong organizational skills.
• Strong time management skills.
• Attention to detail and accuracy.