Patient Access Trainee Program (September-December 2025)

Boston Children's Hospital
United States, Massachusetts, Boston
Jul 15, 2025
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Join Our Patient Access Trainee Program! Are you passionate about helping others and eager to start a career in healthcare? OurPatient Access Trainee Programoffers a unique opportunity to gain hands-on experience and valuable skills in a supportive, dynamic environment. The full-time program will run from September 2, 2025-December 19, 2025. The trainee program prepares you for entry-level Patient Experience roles which supports the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Successful candidates will have: strong customer-service mindset to positive and effective customer service in a healthcare setting ability to use and learn computers and other technology organizational and time management skills ability and willingness to commit to the full program interest building a career in the healthcare industry About the Program: Training hours: 8:30 AM-5:00 PM, fully on-site. A typical schedule is: 8:30 AM-12:00 PM: Employer-driven training 1:00PM-5:00 PM: Continued employer-driven training or virtual instruction and time to complete assignments Grant-Funded Opportunity:This program is designed to prepare you for a customer service support role, working directly with patients in hospitals and clinical offices. Comprehensive Training:Benefit from on-the-job training, observations, and virtual instruction. Earn While You Learn:Complete the paid program successfully and earn nine college credits along with a program completion certification. Paid training is $16/hour, 40 hours/week. Mentorship and Training: Support is provided to promote successful program completion, and a Coach will work with trainees 90 days post-program to support a transition to full-time employment. Program Support: We aim to remove barriers to full participation in the training program. Placement locations are located in the Longwood Medical Area in Boston: Boston Children's Hospital, a leading pediatric medical center dedicated to improving and advancing the health and well-being of children worldwide Dana-Farber Cancer Institute, a world-renowned center dedicated to cutting-edge cancer research and compassionate patient care. Virtual Instruction: Participate while on your employer site and led by our education partner,Franklin Cummings Institute of Technology (FC Tech). Upon successful completion, earn up to 9 transferable college credits. Program timeline: Department interviews: July 8-July 19, 2025 Onboarding: July 22-August 2, 2025 Full-time program: September 2-December 19, 2025 Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.