Senior Director, Facilities Management

At JLL, we are seeking an experienced Deputy Director of Operations to directly assist our Director of Operations in managing and overseeing all mechanical, electrical, and plumbing repairs, maintenance, and operations at a medical center campus and Central Energy Plant. In this critical leadership role, you will help direct program development, maintenance operations, quality control, staffing, training, performance management, and vendor relationships. We believe the most effective teams are built when everyone is empowered to thrive, and as a key member of our leadership team, you'll create an environment that supports developing high-performing professionals while ensuring regulatory compliance and operational excellence. What sets JLL apart is our culture of collaboration and our commitment to shaping the future of real estate for a better world through sustainable and efficient healthcare facilities that support critical patient care environments.

• Support building and systems operations through an integrated facilities management approach to ensure high infrastructure availability and client satisfaction
• Directly supervise 1st Shift Facilities Managers and the Assistant Program Manager while serving as the primary backup for the Director of Operations
• Ensure all maintenance operations comply with regulatory requirements from The Joint Commission (TJC), CMS, IDPH, and other agencies
• Collaborate with leadership to coordinate integration with project management, compliance, and workplace experience teams
• Provide coaching and mentoring to build a high-performing operations team while fostering professional development
• Assist in developing strategic plans that support client objectives with a focus on innovation and best practices
• Collaborate on MEP operating budget preparation and actively manage expenses to ensure compliance with client and contractual requirements
• Oversee Facility Condition Assessments and their integration into the Capital infrastructure plan
• Plan and coordinate major projects and service interruptions with clients and affected stakeholders
• Ensure consistent maintenance management practices and achievement of Key Performance Indicators
• Support TJC, CMS, and IDPH compliance inspections, testing, maintenance, and repairs
• Oversee CMMS implementation and management across campus operations
• Manage MEP vendors and collaborate with Sourcing & Procurement on contract administration
• Proactively support safety culture development and implementation of incident-free workplace practices

• Bachelor's degree in engineering, engineering technology, operations management, or related field
• Minimum 7 years of direct supervision experience in multi-building operations
• At least 5 years of healthcare operations and maintenance experience
• Extensive knowledge of mechanical, electrical, plumbing, and fire suppression systems in commercial/critical facilities
• Strong interpersonal skills with excellent oral and written communication abilities
• Superior organizational skills and collaborative management style
• Proficiency with CMMS and standard office IT systems including MS Office and SharePoint
• Understanding of safety and environmental concerns related to building systems and equipment
• Experience with TJC and other regulatory agency surveys
• Expertise in periodic maintenance planning and administration
• Strong business acumen, including financial planning and analysis

• Master's degree in engineering, business administration, or related field
• Professional engineering license or facilities management certifications
• Experience managing central energy plant operations
• Knowledge of energy management and sustainability practices
• Background in healthcare construction and renovation projects
• Experience developing and implementing training programs
• Understanding of building automation systems and controls
• Track record of implementing process improvements and operational efficiencies

At JLL, we create a diverse and inclusive culture where everyone feels welcomed, valued, and empowered to achieve their full potential. Join our team where we support each other's wellbeing and choose the more inspiring, innovative, and optimistic path on our journey toward success in maintaining critical healthcare infrastructure. This position offers the opportunity to work collaboratively with the client Director of Facilities to ensure alignment with programs, policies, and regulatory requirements while making a meaningful impact on healthcare facility operations.