New

Customer Service Representative

MRA-The Management Association
United States, Wisconsin, Milwaukee
Jul 15, 2025
Customer Service Representative Marsh Electronics Milwaukee, WI - Hybrid Marsh is seeking a dependable, detail-oriented Customer Service Representative to act as the main point of contact for both internal and external customers. This role blends communication, organization, and problem-solving to manage order tracking and reporting tasks effectively. What You'll Do: Act as the primary contact for customer needs, concerns, and updates Monitor and track customer orders, ensuring timely follow-ups Use Microsoft Excel to create, manage, and analyze reports (daily, weekly, and monthly) Respond to customer inquiries with professionalism and clarity Identify and help resolve service issues Support team members and help maintain operational standards What We're Looking For: Experience: At least 1 year in a customer service or support role Education: Associate's degree preferred Core Skills: Intermediate proficiency in Microsoft Excel (e.g., formulas, sorting/filtering, basic pivot tables) Strong verbal and written communication skills Excellent organizational and time management abilities Ability to multitask in a fast-paced environment Customer-focused mindset with strong attention to detail Proficiency in Microsoft Outlook and Word Team player with a positive, can-do attitude Why Join Us: Make a real impact on customer satisfaction and operational success Work in a collaborative, team-oriented environment Use your analytical and service skills every day Join a company that values respect, diversity, and continuous improvement EEO Statement: Marsh Electronics Inc. is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law.