Transition Coordinator I

Job Overview

This position ensures continuous, efficient and smooth operations performing administrative and clerical support for assigned care managers. Handles matters of a routine nature to assist patients in their transition of care.

Minimum Qualifications:

1. High School diploma or equivalent.

2. One (1) year of related administrative experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Performs general office functions for assigned department including, but not limited to typing, filing, email/mail correspondence, purchase/order supplies and equipment.

2. Uses and maintains of office equipment such as copy machines, fax machines, etc.

3. Maintains confidentiality in all office matters.

4. Responsible for answering phones in a professional manner as required for screening, referring, follow-up calls, taking messages and managing voice mail.

5. Greets visitors in a friendly, professional manner and direct to appropriate person/place.

6. Provides departmental administrative and clinical support and participates in special projects as needed.

7. Assists with phone triage for Continuity of Care each afternoon.

8. Creates electronic relationships with appropriate personnel at next transition in the continuum of care.

9. Prints daily census reports, become liaison with skilled nursing facilities, visiting nurse agencies, infusion companies, hospices etc.

10. Faxes necessary paperwork, assist case managers with faxing of medical record and copying.

11. Rounds on inpatient units to deliver notifications required by CMS to patients.

12. Assists case managers/social workers with post-acute care planning as needed such as calling referral sources, family members, and transportation.

13. Enters documentation into EMR of insurance authorizations, denials, or other important UR communications.

Physical Requirements:

1. Occasionally lift and/or move up to 25 lbs.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

Skills & Abilities:

1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.

2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written.

3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint.

4. Ability to write and spell to ensure accurate message taking.

5. Excellent interpersonal skills.

6. Ability to work under pressure and changing deadlines and the adaptability to change.

7. Ability to visualize the big picture independently with minimal supervision and direction.

8. Excellent proofreading skills.

9. Knowledge of office management and daily operations.

10. Knowledge of office equipment, such as printers and fax machines.

11. Highly resourceful team player who can effectively work with staff at other physician's offices.

12. Ability to adapt to changing priorities.