INFORMATION RESOURCE SUPPORT SPECIALIST 5 - 07222025-69724

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, WESTERN MENTAL HEALTH INSTITUTE DIVISION, HARDEMAN COUNTY

This is an on-site position.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and four years of experience in any one of the following areas: (1) the resolution of data manipulation errors, the technical maintenance of computer hardware, or the correction of related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software systems components for computer or information systems; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization of hardware or software systems components within computer or information systems. NON-SUBSTITUTABLE EXPERIENCE: One year of the above listed experience must include (1) the strategic planning for the utilization of software or hardware components for mainframe computer, minicomputer, or microcomputer applications or (2) the diagnosis and resolution of software or hardware problems for multiple users of computer and information systems.

Necessary Special Qualifications: Positions within the Department of Human Services may be required to:
1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check.

Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card.

Overview

Under general supervision, performs information systems technical support work of considerable difficulty; and performs related work as required. This is the highest-level class in the Info Resource Support Spec series. An employee in this class will supervise and/or oversee the technical justification for procuring computer hardware and software for state agencies as well as supervise the activities of employees from multiple project teams engaged in the diagnosis and resolution of software or hardware problems for standalone microcomputers, mobile computing devices, telephone, media, or other information computer systems and/or communications systems accessed by multiple users. The computer systems include microcomputers, mobile computing devices, smart phones, or minicomputers, as well as software and peripheral devices utilized by the mainframe. This class differs from Info Resource Support Spec 4 in that an incumbent of the latter leads a project team.

Responsibilities

1. Supervises a hardware and software inventory management team.
2. Oversees the repair and maintenance of advanced equipment, leads advanced hardware diagnostics, and evaluates hardware for potential upgrades.
3. Maintains expertise in the use of advanced multiuser computer systems for data entry and leads the development of advanced test plans for quality assurance.
4. Leads the development of hardware and software inventory plans, and ensures compliance with state policies, laws, and guidelines.
5. Inspects advanced mobile devices, supervises staff to perform database backups, supervises record management, oversees maintenance in advanced permission controls.
6. Supervises the creation and implementation of test scripts, maintains a knowledge base for issue resolution, and oversees the development and delivery of training materials and user manuals for software applications or hardware products.
7. Effectively communicates with vendors, supervisors, and team members. Trains lead support staff.

Competencies (KSA's)

Competencies:

1. Manages Complexity
2. Manages Ambiguity
3. Tech Savvy
4. Action Oriented
5. Business Insight

Knowledges:

1. Information Technology
2. Administration and Management
3. Telecommunications
4. Customer and Personal Service

Skills:

1. Active Learning and Listening
2. Programming
3. Repairing
4. Complex Problem Solving
5. Equipment Maintenance

Abilities:

1. Information Ordering
2. Problem Sensitivity
3. Written Comprehension

Tools & Equipment

1. Personal Computer, Printer, Copy Machine
2. Telephone, Fax Machine
3. Cameras, Bar Code Scanners, Servers, Kiosks, Security Systems
4. Macintosh
5. Motor Vehicles

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.