Coordinator Patient Services

Job Title: Coordinator Patient Services

Location: Jersey City Medical Center

Department Name: Radiology Support Services

Req #: 0000208109

Status: Hourly

Shift: Day

Pay Range: $20.14 - $25.47 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Registers patients, complete pre-registrations, verify benefits, obtain reports and enter all radiology orders. Secures patient account by obtaining appropriate demographic, insurance and medical information and enters into the STAR System. Strives to minimize patient wait time prior to patient arrival to the treatment areas improving customer satisfaction as it relates to the registration process and general communications. Performs all duties in a manner, which promotes team concepts and reflects RWJBarnabas Health philosophy. Assumes responsibility for obtaining all blood/non-blood specimens of patients seen in physician s office by venipuncture from the arm and/or micro collections from fingers in a variety of collection tubes or capillaries, some of which contain preservatives or anticoagulants. Prepares all specimens to be sent to appropriate laboratories and completes applicable paperwork. Assumes responsibility for recognizing situation that must be brought to the attention of the Office Manager onsite or the designated supervisor of the Department of Pathology at Jersey City medical Center. Performs additional tasks as requested by the Office Manager.

Qualifications:

Required:

• High school graduate or GED equivalent
• Successful completion of phlebotomy training with 2-3 years of experience is required
• 1-2 years patient processing experience
• Type 30-40wpm
• Knowledge of basic computer skills

Preferred:

• Customer service experience preferred
• Certification of phlebotomy preferred
• Familiarity of Medical terminology preferred

Essential Functions:

• Adheres to infection control policies and procedures.
• Adheres to safety policies regarding safe handling/disposal of specimens, chemicals, biohazardous materials and sharps; maintains a clean and safe work environment and maintains patient and professional confidentiality.
• Answers telephone in a timely manner giving factual information according to the nature of the question and within hospital guidelines.
• Completes mandatory education in a timely manner. Participates in on-going education (in service, continuing education, etc.).
• Follows prescribed methods for needle/syringe control; reports unsafe conditions.
• Maintains positive patient identification through specimen collection and processing.
• Observes the departmental dress code.
• Recognizes situations that must be brought to the attention of the Office Manager and/or the Manager of Support Services at Jersey City Medical Center.
• Reviews on a periodic basis all policy, procedure and instrument manuals in order to ensure compliance and maintain current knowledge of procedures.
• Washes hands before and after each patient.

Scheduling Requirements:

• Full Time
• 8:00 am-4:00 pm
• Alternating Weekends and Holidays

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.