Assistant Transit Manager

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ's

INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 07-31-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Transportation and Parking Services (TAPS) supports the University mission of academics, research and public service by providing and managing access to UC Santa Cruz and overseeing the planning, design and operation of the facilities and programs associated with parking, transit services, and bicycle / pedestrian circulation. The TAPS Transit Operation provides safe and reliable services for a campus population of approximately 18,000 students, as well as staff, faculty, and campus visitors. The campus shuttle system carries an average of 12,500 riders per day during each academic quarter. The Transit Operation also operates an on-campus paratransit program, charter services, a bike shuttle, and a late-night Night Owl service on weekends that travels between the campus and downtown Santa Cruz.

More information can be found at: https://https://taps.ucsc.edu/buses-shuttles/index.html

JOB SUMMARY

This position is one of three Assistant Transit Managers in the Campus Transit Operation. Primary duties include scheduling over 40 professional drivers; monitoring service and drivers throughout the day; adjust shifts and staffing as necessary; oversight of Transit Assistant and Disability Van Service; interact with TAPS mechanic and campus Fleet Services personnel; assist with quarterly driver bid and safety training processes and procedures; write and deliver annual performance evaluations; audit driver time sheets each day; calculate and post daily passenger totals; ensure driver time sheets each day; calculate and post daily passenger totals; ensure driver adherence to department and federal; yard management including vehicle flow, parking, and charging; operate and monitor software and dashboards related to transit operations such as video-based safety systems, vehicle telematics and load management systems; drive to fill shifts as needed. Closing duties include ensuring that all vehicles and facilities are secured.

APPOINTMENT INFORMATION

Budgeted Salary: $71,000/annually.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, Occasional Weekends
• Shift Includes: Day, Evening, Night, & Weekend (primarily afternoons and evenings)

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: TRANSIT SVC SUPV 1 (005042), Grade 20

Travel: Never or Rarely

JOB DUTIES

50% - Supervision and Training

• Supervises employee performance, career development, and adherence to job standards and required training, certifications, and licensing.
• Participates in the selection, development, and evaluation of staff.
• Orients new staff and provides staff training on procedures and processes continually.
• Demonstrates and coaches others to provide excellent customer service and anticipates customers' needs, internally and externally.
• Coaches staff to function as a team, providing cross-coverage as needed.
• Oversees scheduling for professional drivers and audits timesheets each day. May need to adjust shifts and staffing as needed based on campus demand or special events.
• Contributes to the oversight of programs such as Safe Ride and Disability Van Service. Supervise the Transit Assistant.

40% - Operational Duties

• Monitors bus service and drivers.
• Determines yard, vehicle, equipment, and operational needs, which include the use of software related to transit operation, such as video-based safety systems, vehicle telematics, and load management systems.
• Interacts with campus Fleet Services personnel to request and monitor vehicle maintenance.
• Ensures that all vehicles and facilities are secured at the end of the shift.
• Drive shifts as needed.
• Calculates and records daily passenger totals.
• Assist with quarterly driver bid process.

10% - Policy, Procedure and Protocol

• Ensures adherence to emergency protocols and follows established accident procedures, including conducting crash and injury investigations.
• Ensures adherence to organization and external regulatory transit policies and procedures, safety procedures, and rules and regulations.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience and / or training.
• Class B Commercial Drivers License with air brake and passenger endorsements.
• Current Medical Examiner's Certificate (Form MCSA-5875).
• Working knowledge of transit service operations, as well as related policy and regulatory compliance requirements from governmental agencies including state and federal laws pertaining to vehicle codes, accessibility requirements, and vehicle safety.
• Excellent supervisory skills with the ability to effectively manage a large staff.
• Strong interpersonal skills with the ability to work effectively with faculty, staff, students and the general public.
• Experience in writing clear and concise reports and memoranda.
• Ability to communicate well in writing.
• Ability to communicate well verbally.
• Leadership ability to build a collaborative team.
• Ability to use good judgment/discretion to resolve disputes, exchange ideas, and negotiate solutions.
• Demonstrated problem solving skills with experience analyzing problems or situations in order to identify patterns and develop solutions.
• Proficiency in basic computer applications, including databases, spreadsheets, and work processing programs.
• Skills in customer service with the ability to effectively interact with campus clients and visitors while upholding a friendly customer service standard.
• Ability to work effectively under numerous deadline pressures and with frequent interruptions.
• Ability to exercise discretion in handling confidential matters.
• Ability to maintain effective employee relations.
• Ability to develop and implement safety procedures and mandatory training for drivers.

PREFERRED QUALIFICATIONS

• Experience with Federal Motor Carrier (FMCSA) Training Provider Registry (TPR) requirements and experience with training compliance.
• Experience and certification for the California Department of Motor Vehicles Employer Testing Program (ETP) to administer Commercial Drivers License (CDL) testing.
• General knowledge of state and federal laws pertaining to vehicle codes, accessibility requirements, and vehicle safety.
• Knowledge of US DOT drug and alcohol testing requirements and the procedures for determining reasonable suspicion and post-accident testing.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess a valid Class B Commercial license to drive in the State of California, with passenger endorsement and a satisfactory driving record, and participate in the Department of Motor Vehicles (DMV) pull notice program. License must not be restricted to vehicles 15 passengers or less including the driver, but must certify an individual to drive passenger vehicles weighing more than 26, 001 gross vehicle weight rating (GVWR) and carrying 20 passengers or more, including the driver (DMV CLASS B LICENSE WITH PASSENGER ENDORSEMENT).
• Must participate in the DOT Drug Testing Program.
• Interviewees will be required to provide a current DMV record.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://compliance.ucsc.edu/campus-safety-compliance/annual-reports/. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination