Field Services Technician

Job Title: Field Services Technician
Company: American Commercial Barge Line
Location: Convent, LA
Job Type: Full-Time; Salary

Join American Commercial Barge Line as an IT Field Services Technician and play a vital role in supporting our team members by resolving complex technical issues and ensuring the reliability of our IT systems across vessels and facilities. This hands-on role serves as a critical link between our Service Desk and Infrastructure Team, providing expert-level support for hardware, software, and network systems in a dynamic, field-based environment.

This position is based in Convent, LA and is ideal for a tech-savvy professional with strong troubleshooting skills and a passion for delivering exceptional service.

When you join ACBL...

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates back to 1915. Whether you're working on the river or in an office, we're always looking for the best of the best to join our team.

What you will be doing... Your IMPACT

• Respond to escalated technical issues from Tier 1 support and provide timely and effective solutions.
• Provides professional and courteous support for Team Members.
• Monitors critical applications and IT infrastructure components.
• Install, troubleshoot, and maintain required client software and hardware.
• Maintains and improves ServiceNow knowledge management platform.
• Trains users on the proper use of hardware & software.
• Troubleshoot issues with Cradle point modems, using cellular technology with multiple carriers.
• Supports the Field Services Team and serves as liaison with the Service Desk to raise awareness of issues and develop solutions.
• Travels to, boards, and performs IT related tasks and functions as required onboard ACBL vessels both while underway and stationary.

What we are looking for:

• Bachelor's degree in Computer Engineering, Computer Science, or related field (preferred)
• 3-5 years of experience in desktop support, field technician support, or systems administration
• A+, Network+, and/or Microsoft MCSA certification (preferred)
• Experience with Microsoft Active Directory and Azure AD
• Familiarity with Exchange administration and mobile device management (Intune)
• Proficiency in Windows 11 and mobile operating systems
• Experience with ServiceNow or similar ticketing systems
• Strong troubleshooting and customer service skills
• Excellent communication skills with the ability to explain technical issues to non-technical users
• Ability to work independently and collaboratively
• Willingness to work flexible hours, including on-call rotations
• Ability to lift 30-40 lbs
• Travel required (onboard vessels and facilities)

Reasons you will love working at ACBL:

• Competitive salary and comprehensive benefits package
• High-impact, field-based role with autonomy and variety
• A collaborative, mission-driven culture
• 401(k) retirement plan with employer match
• Opportunities for career growth and professional development
• Employee Assistance Program