Field Services Technician III

Job Title:

Job Description:

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission.

The role:

The Field Service Technician III is responsible for product service and support at customer locations for Instrumentation Systems as well as Service Repairs at the Chandler AZ facility. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to be able to work independently but will require assistance and support from Management, Engineering and Senior Field Service Engineers.

What you'll do:

• Analyze, troubleshoot, repair and test AccuSizer systems returned from customers requiring Repair Services.
• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
• Provide email and phone support to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
• Promote and perform Preventative Maintenance Agreements at customer sites.
• Troubleshoot electro-mechanical systems by reading schematics, instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary, creating QNs and documenting customer requests and complaints.
• Attend and successfully complete all factory-based and local technical training and corporate training as assigned.

What we seek:

• Technical, engineering or scientific degree or equivalent field service experience required
• 3-5 years of field and repair related service experience
• Ability to travel up to 50% at times
• The ability to understand, troubleshoot, and resolve hardware and software issues in complex electromechanical systems.
• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.
• Strong computer skills including word processing, spreadsheets, email, etc.
• Strong communication skills, English fluency a significant plus
• Semiconductor industry experience or particle measurement technology a plus
• Ability to obtain a valid Passport and Visas for international travel is required
• Valid driver's license required

What We Offer:

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Entegris is not currently hiring candidates for this position who will need, now or at any time in the future, Entegris visa sponsorship.
• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.