Supervisor Patient Access-Pekin Hospital

• Assist managers with all human resource functions for Patient Access including screening, hiring scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policy.
• Provides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processes
• Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
• Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload.
• Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties.
• Continuously identify process improvement areas, recommend changes, and implement accordingly.
• Responsible for schedules and staffing of team members including monitoring timecards, timecard corrections, and identifying gap staffing coverage
• Make recommendations for operational changes, staffing alignment changes, budgetary allowances, etc.
• Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment, of openness, trust, teamwork and staff development.
• Demonstrate sound fiscal management of operation through the elimination of waste.
• Under the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs.
• Responsible for all aspects of hiring, interviewing and selecting staff for assigned registration areas.
• Monitors productivity and errors of staff.
• Recommends and implements training based on these reports.
• Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals.
• Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff.
• Completes annual performance appraisals for direct reports.
• Provides computer support to team members.
• Assist team members with daily duties as needed.

• Serves in system administrator roles for Insurance Payers, Kronos, DCR tracker and other systems as needed.
• Serve as a subject matter expert to the Patient Access department for area assigned by leadership.
• Act as a go-to person for other departments and assist them with their Patient Access questions and concerns.
• Provide appropriate training to providers and other departments for assigned area.
• Have basic knowledge of all tasks of the Patient Access department and assist the staff when needed.
• Monitor reports and data to ensure assigned area is meeting department goals and key performance indicators.
• Assist with physician questions, suggestions and complaints.
• Monitor equipment to assure proper functioning. Contact appropriate department to repair equipment when needed.
• Actively participates in any system assigned Patient Access teams/meetings.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.