Remote

Associate Principal

Forsta
United States, Utah
Jul 23, 2025
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. The Associate Principal works within and across the strategic consulting team to support consulting engagements by gathering and analyzing client and Press Ganey information, developing recommendations and creating presentations. Primary focus of this position is integrated consulting leadership and new business development. Responsibilities include: Demonstrating a high degree of self-awareness and ability to accurately gauge others (internally and externally) to appropriately guide thinking and behavior, especially in difficult situations. Serving as a role model for others. Fostering an environment of innovation and change, communicating goals and strategies to team members and involving them in the changes. Identifying and sourcing internal resources (i.e., information, expertise, products within and external to Strategic Consulting) critical to supporting client needs. Persuading and influencing the actions of client C-suite leadership. Negotiating and facilitating resolutions. Expanding Strategic Consulting and Press Ganey relationships in the client organization. Speaking and presenting in front of large audiences. Strategizing with Consulting Team on engagement approach in all phases, facilitating improved communication and the management of engagement risks Managing multiple client engagement priorities at once with fast-paced turnaround times. Anticipating client challenges and communicate necessary mitigating strategies. Reviewing and ensuring engagement plan and actual engagement delivers on client expectations around project activities, timelines, deliverables, and outcomes. Ensuring appropriate staff assigned and resources are appropriately leveraged. Leveraging project team member strengths to align with activities. Overseeing client facing reports and deliverables. Connecting and aligning products and methodologies across the service and product continuum (i.e., Press Ganey Integrated Subject Matter Expert). Contributing to complex external content development and provides recommendations for future focus areas Maintaining and expanding relationships throughout client organization including executive team and key domain influencers as well as lateral integrators Maintaining ongoing relationships with client contacts post engagement Actively seeking opportunities to connect Press Ganey Subject Matter Experts (internal and external to Consulting) across service lines/solution areas with the appropriate executives at the client to expand the footprint at the client. Building the strength of the team by delegating both routine and important tasks and decisions; Mentors team members to develop skills Taking the long view in business expansion opportunities, laying a foundation for ongoing or complementary work. Leading scope development within primary solution area including pricing. Leveraging understanding of key market drivers to create and drive new business opportunities to support incremental closed sales. Qualifications include: Bachelor's required/Master's preferred 10+ years relevant Industry experience in healthcare with oversight of customer experience efforts Advanced skills in MS Office products to support document preparation. Direct experience leading Patient Experience strategies required. Strong conceptual, as well as quantitative and qualitative analytical skills. Strong written and verbal communication skills, including ability to positively interact with and influence execs, providers and staff at all levels. Strong facilitation and presentation skills. Significant knowledge of healthcare industry and market trends Preferred experience in consulting; leadership a plus. Travel of up to 75%. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $127,000to $195,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/