Universal Banker I - Teller

About the Role:

The Universal Banker I plays a crucial role in delivering exceptional customer service while providing a wide range of banking products and services. This position is designed to enhance customer relationships by understanding their financial needs and offering tailored solutions. The Universal Banker I will be responsible for processing transactions, opening new accounts, and assisting customers with inquiries regarding their accounts and banking services. Additionally, this role involves educating customers about digital banking tools and resources to improve their banking experience. Ultimately, the Universal Banker I contributes to the overall success of the bank by fostering customer loyalty and driving business growth.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or sales.
• Basic knowledge of banking products and services.

Preferred Qualifications:

• Associate's degree in finance, business, or a related field.
• Experience in a banking or financial services environment.
• Familiarity with digital banking platforms and tools.

Responsibilities:

• Engage with customers to understand their banking needs and provide appropriate solutions.
• Process customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Open new accounts and assist customers with account maintenance and inquiries.
• Educate customers on digital banking services and tools to enhance their banking experience.
• Collaborate with team members to achieve branch goals and maintain a positive work environment.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with customers and understanding their needs. Attention to detail is crucial when processing transactions and maintaining accurate records. Problem-solving skills will be utilized daily to address customer inquiries and resolve issues effectively. The preferred skills, such as familiarity with digital banking tools, will enhance the ability to educate customers and promote the bank's services. Overall, a combination of these skills will enable the Universal Banker I to provide exceptional service and contribute to the branch's success.