Manager of Operations Training & Development

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Non-Represented Pay Band N09

Minimum: $154,555.00/annually - Maximum: $234,151.00/annually

Note: The negotiable salary offer will be between $154,555.00/annually - $183,351.00/annually (commensurate with education and experience.)

Group Manager, Ops Support and Review

CURRENT ASSIGNMENT

BART's Transportation Operations Support and Review Department is looking for a Manager of Operations Training and Development to join our team! The Transportation Department is responsible for management of all Station and Rail operations, with a staff of over 1100 employees. This position will be responsible for directing, managing, and supervising transportation training personnel. Implementation of programs and systems to ensure Transportation staff are developed and trained across a broad spectrum of technical, safety and customer service topics. Maintaining staff compliance with regulatory compliance requirements.

The successful candidate will possess the leadership skills to launch new programs efficiently and effectively and the agility to define and meet customer needs in a very dynamic environment. The candidate must be able to forge strategic partnerships in diverse stakeholder environments and solve complex administrative and technical issues. The candidate must also be focused on staff development with a heightened focus on clear communication, creating plans to meet departmental and district objectives collaboratively. The new Manager of Operations Training & Development will bring a fresh set of eyes in evaluating and reviewing the Transportation departments' current infrastructure. This position is both tactical and strategic in nature and will be utilized as resource for defining and developing best practices in addition to delivering necessary skills and knowledge.

Supervisory experience is required.

This position may require off shift or weekend work in field environments.

1. Assumes management responsibility for all departmental training & development services and activities including technical certification and non-certification training functions; tracks & reports employee training status.
   
   
2. Plans and coordinates, directly and through subordinate level supervisory staff, the training and development division's work plan; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems.
   
   
3. Manages the development and implementation of new training requirements resulting from existing as well as new and emerging programs.
   
   
4. Evaluates current training programs and practices for assigned staff and implements new training strategies for improving delivery.
   
   
5. Develops testing and evaluation processes for training programs; utilizing software and other resources to fulfill training needs.
   
   
6. Identifies and develops methods of gathering, tracking and evaluating data to monitor and report on efficiencies, effectiveness, successes and continuous improvement.
   
   
7. Reviews all required training records for compliance to regulatory and non- regulatory agency standards.
   
   
8. Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
   
   
9. Conducts site visits in the field to assess the suitability of locations for use as training sites and to ensure accommodations are compliant with applicable collective bargaining agreements provisions.
   
   
10. Monitors and stays abreast of trends, developments and legislation related to assigned areas of responsibility; evaluates impact upon departmental operations; recommends and implements policy and procedural improvements.
    
    
11. Participates in the development and administration of the department budget.
    
    
12. Provides staff assistance to the Department Manager; participates on committees; prepares and presents staff reports and other necessary correspondence.
    
    
13. Responds to and resolves difficult and sensitive citizen inquiries and complaints.
    
    

Education:
Possession of a Bachelor's degree in Industrial-Organizational Psychology, Business Administration, Public Administration, or a closely related field from an accredited college or university.

Experience:
The equivalent of five (5) years of full-time professional verifiable experience in training, instruction, and development, which must have included one (1) year of supervisory experience.

Other Requirements:
Must possess a valid California driver's license and have a satisfactory driving record.

Substitution:
Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.

Knowledge of:

• Principles and practices of adult education, training, and development
• Principles of supervision, training and performance evaluation
• Principles and practices of policy development and administration
• Principles and practices of public transportation and related technology
• Principles and practices of budget preparation and administration
• Principles and practices of effective written and oral communication
• Related Federal, State and local laws, codes and regulations

• Managing a comprehensive technical training and development program
• Training and instructing assigned personnel in technical and development functions
• Developing and administering division goals, objectives and procedures
• Planning, organizing, directing and coordinating the work of lower-level staff
• Delegating authority and responsibility
• Selecting, supervising, training, and evaluating staff
• Researching, analyzing, and evaluating new service delivery methods and techniques
• Operating office equipment including computers and supporting word processing and spreadsheet applications
• Preparing clear and concise administrative and financial reports
• Interpreting and applying applicable Federal, State and local policies, laws and regulations
• Communicating clearly and concisely, both verbally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work
  
  

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.