Sr Manager, Ops Deployment Strategy - Care Team Leadership

Posting Date

About DaVita

DaVita Integrated Kidney Care (DaVita IKC) is one of the largest end-to-end kidney care providers; we manage $5.5B+ in annualized medical spend through value-based partnerships. We provide comprehensive care and complex chronic condition management to 80k+ patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.

Position Summary

DaVita Integrated Kidney Care (IKC) is seeking an Sr Manager, Ops Deployment Strategy to own and drive strategic infrastructure for frontline operational leadership. This role is critical in aligning leaders, tools, and performance insights across the organization to enable clinical excellence and operational effectiveness. The role requires strong systems thinking, cross-functional coordination, and experience in leadership enablement, data-informed performance management, and continuous improvement. You'll work closely with leaders across Clinical Transformation, People Services, and Air Traffic Control (ATC) to ensure that care team leadership is set up for success to execute our most critical strategic initiatives.

Team Summary

This position will sit on a broader Operations Deployment team that collectively maintains DaVita IKC's release schedules and ensures initiatives are deployed with coordination and consistency. This team serves as trusted advisors to both centralized business teams and operations as they help ensure that projects are prepared for launch and that operators are prepared to absorb them into their day-to-day routines.

Key Responsibilities

• Leadership Enablement Strategy

Define and refine role expectations and success criteria for IKC Nurse Practitioner Managers, Regional Operations Managers, and Regional Operations Supervisors.

• Management Processes

Partner with Chief of Staff to the COO to define and standardize operational management process expectations for care team leadership. Implement the best user-friendly, systems-driven solutions (e.g., Microsoft Planner, ClickUp, Asana) to drive care team leader adherence (and make it easy to adapt!) to process.

• Forum Design & Governance

Design and own leadership management forums in coordination with the ATC team. Ensure consistency in communication, prioritization, and branding across operational teams.

• Tool & Framework Development

Develop and maintain toolkits and tracking mechanisms to support leadership performance and initiative adoption. In close partnership with IKC Reporting and Analytics team, create systems to assess and promote operational excellence (tools, reporting, adoption, insight generation).

• Performance Enablement

Partner with IKC People Services to establish competency frameworks for:

• Metric and reporting literacy

• Tool and resource utilization

• Initiative uptake and sustainability

• Teammate performance insights and translation into action

• Cross-Functional Collaboration

Act as a thought partner and internal consultant between clinical leadership, operations, People Services, and ATC to enhance care team leadership role clarity, development, and enablement.

Collaborate with Nurse Practitioner, Registered Nurse, and Care Coordinator Role Leads on model of care to ensure buy-in. Define how initiatives impact care team leadership roles and drive decision-making focused on long-term, sustainable change.

Qualifications

• Education & Experience:

  • Bachelor's degree required; Master's degree preferred (MBA, MHA, or related).

  • 7+ years in healthcare operations, leadership enablement, strategy, or performance improvement roles

  • Strong strategic planning, systems thinking, and organizational design skills.

  • Exceptional communication and executive facilitation abilities.

  • Proficient in Microsoft 365 Suite, Smartsheet, or similar strategic planning tools.

  • 5+ years of experience leading patient-facing care teammates a plus

Preferred Credentials:

• Project Management certification (e.g., PMP) or organizational development credentials

• Prosci Certified Change Management Practitioner a plus

Key Skills:

• Strategic thinker with strong analytical and systems-building skills

• Experience designing leadership development infrastructure or performance frameworks

• Excellent facilitation and communication abilities

• Comfortable driving initiatives across multiple teams and senior leadership

• Proficient in tools like Microsoft 365, Smartsheet, or similar platforms

• Ability to translate complex information into clear operational guidance

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter

• Clinical outcomes consistently ranked above the national average

• Award-winning education and training across multiple career paths to help you reach your potential

• Performance-based rewards based on stellar individual and team contributions

• A comprehensive benefits package designed to enhance your health, your financial well-being, and your future

• Dedication, above all, to caring for patients suffering from kidney failure and other chronic disease across the nation

What We'll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

* Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

* Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

* Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.

#LI-CM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.