Operations Support Management Specialist

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Provide technical direction to other contractors on SharePoint, Business Application Development, and Configuration Management concepts and apply System Development Life Cycle (SDLC) principles.
• Provide technical coordination and research to exploit cutting-edge technologies, assisting with technical and status updates for briefings and reporting on SharePoint, Business Application Development, and Configuration Management subjects.
• Possess and demonstrate an understanding of geopolitical issues and interest related U.S. doctrine in the areas of SharePoint, Business Application Development, and Configuration Management.
• Provide oral and written briefs and presentations to senior IT managers explaining and support recommendations on SharePoint, Business Application Development, and Configuration Management.
• Maintain a professional image and appearance, including appropriate attire commensurate with this senior staff position.
• Provide functional management of the Change Advisory Board (CAB), coordinate place and time of the CAB with the board president and other voting members, collect and publish agenda items, record meeting minutes, and publish information on a secure web page.
• Monitor, processes, and manage the Systems Requirements Documents (AF 3215) supporting the AFCENT mission.
• Review and coordinate all NOSC Communications Task Orders (CTO) submissions, and release to AFCENT Forward for publishing.
• Understand and apply AFI and DOD guidance on web and business application development; write and update concept of operations for AFCENT Enterprise web policy and implementation.
• Manage the development of training materials, web pages, programming languages and third-party web applications used to support SharePoint on the AFCENT Enterprise to include classroom, and seminar training.
• Review technical project documentation for final draft coordination and subsequent release.
• Provide oral presentations and written briefs to senior military officers and IT managers.
• Assist the Training Manager to develop/modify standardized training to meet AFCENT NOSC mission requirements and monitor local NOSC certifications and evaluations.
• Review standard systems and network processes and checklist to validate they meet prescribed standards and easily executed from a comprehensive checklist.
• Coordinate technical visits from DoD activities, contractors, and commercial vendors.
• Review SharePoint, Business Application Development, and Configuration Management technical project documentation for final draft coordination and subsequent release.
• Assist the Chief of the Operating Support Team (OST) to provide technical and status updates to the NOSC commander on a weekly basis.
• Provide general IT Management, Networking, Lan, and WAN, support.
• Provide general O&M support as required.
• Provide documentation/reports support as required.
• Provide meetings/briefings support as required.
• Provide functional training support as required.
• Provide CONUS/OCONUS deployment/TDY travel support as required.

Qualifications

• M.S. in related field and 7 or more years' relevant experience (preferred) or10 or more years of relevant IT experience.
• IT operations/services management experience
• Developer experience
• Experience providing enterprise cybersecurity and supply chain risk management guidance for development of the Continuity of Operations Plans.
• Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance.
• Must possess experience and demonstrate an understanding with C# and XAML, visual studio, arrays and collections, working with variables, managing program flow, asynchronous programming, decision an iteration statements experience with the full life cycle of web applications, designing asynchronous solutions, working with classes, methods, and data validation.
• ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification.)
• Top Secret clearance required.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.