Carrier Operations Representative

CARRIER OPERATIONS REPRESENTATIVE

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you'll get by joining the GEODIS team!

• Get Good Money - Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early - Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost - Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved - Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN - Work with fun, supportive people just like you!
• Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

• Learn and apply basic brokerage operational knowledge regarding how GEODIS moves freight. This includes knowledge related to modes of transportation, geography and the fundamental aspects of our TMS (MercuryGate)
• Provide assistance to the Carrier Operations Team to vet third-party carriers and set them up with in the RMIS platform
• Contact carriers for daily tracking of in-transit shipments and updating TMS system accordingly
• Ensuring carriers are aware of their appointment times or delivery windows at shippers and receivers
• Determine carrier ETAs for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps
• Enter valuable information into the TMS system according to standard operating procedures (dispatching - loaded & empty verification - in transit updates)
• Retrieve Proof of Delivery (POD's) from third-party carriers as necessary
• Resolve and trouble-shoot for any issues arising during the life cycle of a shipment
• Escalate all issues to Carrier or Customer Sales Reps in a timely manner when necessary
• Provide additional ad-hoc information to carriers as requested, or forward additional carrier requests or concerns to carrier sales rep if necessary
• Other duties as required and assigned

Requirements:

• Previous freight brokerage experience preferred
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
• MS Office computer skills
• Ability to work well independently, occasionally with minimal supervision, and as part of a team
• Ability to consistently follow existing processes, develops new processes, and maintains required standards, and work with the team to improve them
• Exceptional customer service focus and skills
• Must have a drive to succeed, confidence and superior verbal communication skills
• Organizational and scheduling skills
• Strong negotiation skills

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

More about GEODIS

GEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit www.workatGEODIS.com to learn more.