Director, Analytics and Insights

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

We are seeking a strategic, data-driven Director of Revenue Analytics & Insights to lead our growing analytics team within the Revenue Operations function. This highly visible, cross-functional role will play a critical part in uncovering insights to drive decision-making across our installed base, including customer retention, renewals, and expansion.

This individual will be a player-coach-someone who can guide and develop a team of two analysts (Senior Analyst and Junior Analyst) while also independently driving high-impact analysis and insight generation. The ideal candidate thrives in a hands-on environment, balancing strategic thinking with technical execution and narrative building.

Key Responsibilities

• Manage, coach, and develop a high-performing analytics team.

• Lead by example as a hands-on analyst, regularly conducting your own data exploration, modeling, and insight generation.

• Drive data storytelling that clearly communicates key insights and inspires action; experience presenting to C-level executives and/or investors is a strong plus.

• Lead analysis of installed base performance including customer retention, renewal, churn, and expansion trends.

• Translate insights into strategic recommendations and operational improvements across Sales, Marketing, Finance, and Product.

• Build scalable reporting frameworks and dashboards using BI tools; ensure high data integrity and business usability.

• Manage multiple concurrent analytics projects across cross-functional teams with strong organization and prioritization.

• Collaborate effectively across department leadership to understand insight and reporting requirements

• Partner with technical stakeholders to build scalable reporting and impactful visualizations

• Leverage AI tools and technologies to accelerate analysis, automate workflows, and uncover new opportunities.

• Serve as a thought partner to the VP of Revenue Operations and other leaders during strategic planning.

What You Bring

• 7-8 years of experience in analytics, strategy, or business operations roles; B2B SaaS or recurring revenue experience strongly preferred.

• Proven experience managing and mentoring analysts; ability to elevate team output through coaching and feedback.

• Advanced proficiency in SQL and Python (both strongly preferred).

• Expertise in Excel and PowerPoint for executive-level insight delivery.

• Hands-on experience with Salesforce and business intelligence tools such as Tableau, Power BI, or Amazon Quicksight.

• Strong understanding of B2B sales processes, methodologies, and commercial success metrics.

• Demonstrated success in synthesizing complex data into simple, compelling narratives.

• Natural curiosity and a problem-solving mindset-you thrive on asking the right questions and digging deep into data.

• Excellent collaboration and communication skills across technical and non-technical stakeholders.

• Highly organized, able to manage multiple priorities in a high-growth environment.

• MBA, MS in Analytics, or equivalent experience preferred.

• Experience using AI tools for insight generation or process automation is a strong plus.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Compensation

Our Culture: At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.