New

Production Support Specialist

TEKsystems
$33.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan

Jul 29, 2025
THIS IS A HYBRID POSITION IN AKRON, OH or CHANDLER, AZ W2 ONLY NO C2C TEKsystems is looking for a Production Support Analyst to provide 24x7 technical support for all enterprise production applications, ensuring smooth operations, application availability, and batch processing health. As the first line of defense, the team monitors, troubleshoots, and resolves technical production issues. We also execute automated application deployments and assist with Business Continuity Planning (BCP) switchover activities. Our application landscape includes on-premises, vendor/SaaS, hybrid-cloud, and is actively transitioning to public cloud platforms. The U.S. shift covers operations from 8:00 a.m. EST to 6:00 p.m. PST. Technical Skills & Tools * Incident & Change Management: ServiceNow, Jira * Scheduling & Automation: Autosys * Operating Systems: Unix, Windows * Monitoring Tools: AppDynamics, ThousandEyes, Aternity, Splunk, BigPanda, Grafana * Cloud Platforms: Azure, Google Cloud * Operational Execution: Runbooks and Playbooks Core Services Provided * Batch monitoring and support * Application monitoring and support * Mainframe operations for EFT applications * Incident management, including support for major incidents (MIMs) * Change and release management * BCP event support Role Expectations 1. Operational Execution * Complete assigned work across verticals/applications in alignment with standard work requirements. * Ensure queue work meets SLA targets. * Monitor queues, dashboards, and other intake tools to prioritize daily tasks. * Stay informed on impacts/issues by monitoring Teams rooms and chats. * Escalate and communicate issues promptly. * Support teammates by working across multiple applications and verticals. * Maintain and update documentation for assigned applications/verticals. * Execute incidents, change requests, deployments, and problem tickets. 2. Business Partner Engagement * Hold regular meetings with L2 and Development teams to exchange feedback. * Identify and propose process improvements. 3. Team Collaboration * Build and maintain positive relationships with team peers. * Mentor, coach, and share knowledge freely. * Complete administrative tasks such as updating documentation and knowledge items (KIs). * Collaborate effectively across teams. 4. Innovation & Process Improvement * Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency. Pay and Benefits The pay range for this position is $33.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Norton,OH. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.