DCS PROGRAM DIRECTOR 3 - POLICY IMPROVEMENT - REGIONAL OPS - 69979

Executive Service

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Job Overview:

This classification is responsible for professional Children's Services program development and administrative work of unusual difficulty and supervisory work of average difficulty. An employee in this class provides central office program direction and technical consultation to field staff for a very large statewide program of greater scope. This classification may supervise employees in the DCS Program Director 2 classification.

Key Responsibilities:

Build Capacity regional capacity by:

• Providing day-to-day practice guidance and coaching to frontline professionals on case practice related issues, policies and procedures, and agency initiatives.
• Engaging and soliciting feedback from staff regarding programmatic needs and systemic issues

Coordinating and facilitating meetings with regional teams to:

• Discuss and interpret general policies to assess cases objectively based upon the significant risk factors
• Monitor casework progress
• Facilitating open communication between frontline professionals and senior management to achieve agency mission and vision
• Establishing and maintaining ongoing collaborative relationships with public and private providers, and community-based providers to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery

Develop, Execute and Maintain Processes by:

• Partnering to develop and evaluate the effectiveness of policies and procedures and recommend changes
• Participating in intra and interagency work groups, regional leader meetings and special projects

Promote Quality Practice by:

• Reviewing case recordings, assessments, service referrals, and other reports to identify practice trends and opportunities for improvement
• Reviewing casework and providing feedback and instruction
• Supporting staff development including coaching, mentoring, and encouragement for staff to improve professional, practice skills to improve outcomes for children, and families
• Develops and implements team practice improvement plans

Manage Outcomes by:

• Identifying crisis situations and providing support around interventions to address difficult or potentially harmful family dynamics.
• Communicating and monitoring performance expectations and outcomes of staff against the goals and objectives of the program area
• Using data systems for management of day-to-day work
• Preparing and presenting narrative and statistical reports documenting the progress in regional practice improvement efforts
• Participating as a team member in the continuous improvement process

Minimum Qualifications:

• Graduation from an accredited college of university with a bachelor's degree and experience equivalent to seven years of professional work in one or a combination of the following: counseling or case management services, program evaluation, education, auditing, accounting, business/process improvement and/or social services grant coordination.
• At least five years of this experience must have been in children or juvenile services' program evaluation, case review work, or process improvement (such as LEAN or Six Sigma certification) in any field listed above.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.