Internship, Workforce Management Analyst, Energy (Fall 2025)

Consider before submitting an application:

This position is expected to start August 2025 and continue through the entire Fall term (i.e. through December 2025) or into Spring 2026 if available. We ask for a minimum of 12 weeks, full-time and on-site, for most internships.

International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week on-site. Many students will be limited to part-time during the academic year.

The Internship Recruiting Team is driven by the passion to recognize and develop emerging talent. Our year-round program places the best students in positions where they will grow technically, professionally, and personally through their experience working closely with their Manager, Mentor, and team. We are dedicated to providing an experience that allows the intern to experience life at Tesla by including them in projects that are critical to their team's success.

You will beresponsible for forecasting contact center work for inbound and outbound customer care call and chat types.They will work closely with the contact center leadership teams to understand volume drivers to predict future volume with limited variance on the daily and weekly levels. This will require advanced analytical skills to analyze historical contact volumes to identify what drives volume into Tesla Energy Customer Support center. This will also require strong communication and collaboration with the numerous operational teams at Tesla to understand what drives contact volume into those groups.

• Monitor contact center performance and make real-time staffing adjustments to ensure that service goals are met, setting and adjusting skills
• Optimize the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and effectiveness
• Monitor multi-site real time adherence and communicate with sites when agents are out of adherence
• Analyze current days queue performance, compare with staffing plan and historical data to develop a course of action to ensure service level goals are met
• Conduct real-time resource re-forecasting, utilizing scheduling software to meet daily/intraday service level targets and provide daily performance reports to Customer Support stakeholders
• Maintain constant communication across departments/sites/regions to acquire and communicate details that influence call volume delivery, average handle time or adherence against schedules
• Track, address and escalate interrupted work (including system issues) while reporting/tracking any significant developments and provides reallocation recommendations to Customer Support leadership

• Ability to work nights and weekends as needed
• Strong self-starter, ability to work independently or with a group
• Relevant working experience in a call center
• Previous experience in workforce management tools preferred (Alvaria, Oceana, etc.)
• High Proficiency in MS Excel and data analysis preferred

As a full-time Tesla Intern, you will be eligible for:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Company Paid Basic Life, AD&D, and short-term disability insurance
• Employee Assistance Program
• Sick time after 90 days of employment and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Commuter benefits
• Employee discounts and perks program