Field Service Technician III

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

*Please note - The pay rate will be based on experience and could be higher based on projects and overtime.*

What TAPCO has to offer you

• Quarterly Bonus Program
• 10 Paid Holidays
• Paid Vacation and Personal Time (starting day one)
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

What you will accomplish as a Field Service Technician III at TAPCO

The Field Service Technician III is a senior-level field service role responsible for supporting signalized intersection systems and TAPCO's advanced traffic and parking control systems. This technician performs complex installation, maintenance, troubleshooting, and repair of traffic signal and TAPCO systems. As a front-line ambassador for TAPCO, the Field Service Technician III is expected to deliver a consistently positive customer experience, with a strong emphasis on resolving issues correctly the first time.

This position requires both office and field work, with overnight travel up to 75% across the continental United States. The Field Service Technician III interacts with a wide variety of established customer accounts, vendors, internal teams, and the general public, and reports directly to the Field Service Manager.

Essential Duties and Responsibilities

• Install, configure, and maintain traffic signal systems, controllers, and associated hardware.
• Perform advanced diagnostics and repairs on electronic and electrical traffic control devices.
• Conduct preventive maintenance and inspections to ensure optimal system performance.
• Program and troubleshoot signal controllers, including timing plans and coordination.
• Document service activities, system configurations, and customer interactions accurately.
• Provide technical support and training to technicians and customers as needed.
• Respond to emergency service calls and perform on-site repairs in a timely manner.
• Collaborate with engineering, software, and customer service teams to resolve complex issues.
• Ensure compliance with industry standards, MUTCD guidelines, and applicable safety regulations.
• Operate service vehicles, bucket trucks, and specialized tools and equipment safely.

Required Experience and Knowledge/ Skills/Ability

• Strong understanding of traffic signal systems, wiring diagrams, and electrical codes.
• Proficiency with diagnostic tools, software, and controller programming.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Willingness to travel extensively and work in varying weather conditions.

Required Qualifications

• High school diploma or GED required; technical training in electronics or electrical systems preferred.
• Minimum 3-5 years of experience in traffic signal maintenance or a related field.
• IMSA Level II Traffic Signal Technician Certification.
• Valid driver's license required.

Working Conditions

• Field work in outdoor environments, including roadside and elevated locations.
• On-call availability for emergency service, including nights and weekends.

About Us

At TAPCO, we aim to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!

As an EEO Employer, including Verterans and Individuals with Disabilities, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran or disability status or other acceptable taglines in all printed employment advertisements.

If any assistance is needed with the application process, please contact TAPCO HR at 800-236-4462