Leader, Global Services Sales COE

The application window is expected to close on: 8/6/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Successful candidate will be located in the US Major East Coast Cisco Market or US-Remote

Meet the Team

The Global Services and Buying Programs Sales team is anchored in one unified vision: We accelerate customer value realization through premium services and buying programs. Our team empowers sellers to drive Cisco's durable growth by fostering a culture of high performance, continuous improvement, and professional development. As trusted advisors to Global and Regional Sales and Customer Experience leadership, we unite diverse expertise to deliver exceptional value to our customers and create significant business impact in an integrated Cisco environment.

Your Impact

The Leader of the Global Services Sales Center of Excellence (CoE) is responsible for building, leading, and managing a high-performing team of program managers and business analysts. This global role is critical for driving increased services attach rates, services penetration, and premium services mix by ensuring operational excellence across all service attach programs, including attach and cover, missed attach, true-up and true-forward pipeline management, as well as Services Enterprise Agreement (EA) operations.

This leader will collaborate closely with Global Services and Software Buying Programs Sales Leadership, regional sales and CX leaders, service sellers, and other key stakeholders to align strategies and enhance overall services attach performance. A strong understanding of Cisco Services, Services Buying Programs, and Cisco sales motions is required. The ideal candidate will possess proven leadership, operational expertise, be comfortable operating in ambiguity, and have strong analytical skills. This leader will champion a culture of high performance, continuous improvement, and professional development within their team, while acting as a trusted advisor to Sales and CX leadership.

Key Responsibilities

Strategic CoE Leadership: Build, lead, and manage the Global Services CoE, initially focusing on Attach and Cover programs, True-Up/True Forward execution, and Services EA operations. Develop a long-term roadmap to expand the CoE's operational support across the business.

Operational Oversight & Optimization: Oversee and optimize operations for all service attach programs, including missed attach, true-up, and true-forward processes. Drive pipeline management and sales motions to maximize service attach performance.

Performance Monitoring & Reporting: Provide global and regional leadership with routine visibility into key performance indicators (KPIs) related to attach services and operational effectiveness. Monitor and report on these metrics to inform decision-making.

Cross-Functional Collaboration: Collaborate with global and regional sales, CX, operations, and other stakeholders to align CoE activities with business objectives and strengthen service attachment strategies.

Team Development & Culture: Lead and develop a high-performing team, supporting growth, expertise, and an inclusive environment.

Continuous Improvement: Drive CoE excellence and competitiveness through best practices, continuous improvement, and awareness of Cisco offerings and market trends.

Executive Presence: Represent Attach Cover programs in leadership forums, communicating updates and advocating for needed resources.

Minimum Qualifications:

• 8+ years of experience in program management, sales operations, or a related field within the technology industry
• Demonstrated expertise in driving operational excellence within a Center of Excellence or similar organizational structure.
• Bachelor's degree or equivalent experience in Business, Sales, or a related field (MBA Preferred)

Preferred Qualifications:

• Proven leadership experience in building, managing, and developing high-performing teams
• Strong track record of building and influencing cross-functional stakeholder relationships.
• Deep knowledge of Cisco services, including service attach operations, services buying programs, and related sales and operational programs.
• Analytical mindset with the ability to interpret data and trends to drive informed decision-making.
• Deep understanding of Cisco's sales motions, tools, and processes (SFDC, Tableau, Sales Console experience is a plus).
• Strong business acumen, capable of implementing best practices and continuous improvement initiatives.
• Excellent communication, presentation, and interpersonal skills, including strong executive presence.
• Ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.