DRIVER'S LICENSE EXAMINER - 07312025-70072

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, SHELBY COUNTY

This position requires proof of education i.e. transcripts or a diploma.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

1. Complete a background clearance application which includes releasing all records involving any criminal history and completing a fingerprint-based and name-based criminal history records check
2. Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
3. Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
4. Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
5. Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
6. Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.

Overview

An employee in this class performs driver's license examination work of average difficulty involving the determination of applicant's eligibility for services, including but not limited to, license renewal, replacement, license testing and handgun permits, the administration of vision, written, and road skills tests to driver's license applicants, and the collection and processing of application data and fees. This classification differs from a Driver Services Branch Manager in that the latter is responsible for supervising all employees of this classification working at a Driver Services Center.

Responsibilities

1. Explains state laws, licensing requirements, and rules and regulations of the Department of Safety and Homeland Security regarding driver's license policies and procedures to the public. Answers questions regarding office hours, location, fee amounts, and application process.
2. Collects appropriate fees and identifying documents (e.g., social security card, proof of residence, current driver's license, USDOT medical card); verifies their legitimacy. Accesses applicant test files and approves applicant for appropriate testing procedures.
3. Counts and records registers' cash-on-hand at beginning and end of work shifts, prints daily receipt report from registers, and identifies discrepancies between receipt report and cash on hand. Calculates daily office revenue by aggregating all register revenues for the office; reconciles daily office revenue by comparing daily report to INFOPAC report. Prepares bank deposits and take deposits to banks.
4. Instructs applicants on the completion of forms and test taking procedures; administers vision screenings, written tests, and road skills tests to applicants applying for Tennessee driver's licenses in accordance with state of Tennessee guidelines; photographs applicant using digitized camera. Advises applicants' of results, explains steps required for retaking appropriate tests if applicant does not meet passing standards, and records into computer database.
5. Inspects motor vehicle functioning, including, but not limited to lights, brakes, turn signals, to determine if the vehicle is safe to operate. Determines adherence to road safety rules, regulations, and laws by observing applicants' abilities to maneuver vehicle and to follow pertinent traffic signs, lights, and right of ways.
6. Updates operational records or licensing information and enters biographical data into the License Information System for Tennessee (LIST); compares applicants' personal information in database with data on written application to ensure accuracy. Reviews applicant's information with applicant to ensure all information is correct.
7. May handle complex projects, address customer inquiries, process immigration cases and accommodations for applicants who need special assistance. May also assist with audits, reports, ordering equipment or supplies.

Competencies (KSA's)

1. Customer Focus
2. Being Resilient
3. Instills Trust
4. Interpersonal Savvy
5. Customer Focus

Knowledge:

1. Clerical
2. Customer and Personal Service
3. English Language
4. Public Safety and Security
5. Transportation

Skills:

1. Active Learning and Listening
2. Critical Thinking
3. Instructing
4. Service Orientation
5. Speaking

Abilities:

1. Deductive Reasoning
2. Written Comprehension
3. Speech Recognition
4. Mathematical Reasoning
5. Reaction Time

Tools & Equipment

1. Computerized Cashier System
2. Standard Office Equipment
3. Digital Camera
4. Motor Vehicles
5. Computer Testing System

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.