Applications Analyst (QA Specialist)

Massachusetts General Hospital
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 31, 2025
The Neurological Clinical Research Institute (NCRI) at Massachusetts General Hospital (MGH) is one of the preeminent global centers running and coordinating multi-center clinical research trials in Neurology, focused on developing cures and improving treatment of Amyotrophic Lateral Sclerosis (ALS), Parkinson's Disease, Huntington's Disease, Multiple Sclerosis, and other neurological diseases. NCRI's mission is to accelerate translational research in neurological disorders through initiating and testing novel therapies by custom-designing research protocols, by bringing efficacy strategies and infrastructure to clinical research, and implementing observational and interventional clinical trials. To empower the NCRI on its mission, and to capture and manage information from clinical research, the Center for Innovation and Bioinformatics of the NCRI develops, maintains and deploys several software platforms and programs. Working independently under minimal supervision of the Director of the Center for Innovation and Bioinformatics, the Quality Assurance (QA) Specialist will: Be responsible for validation and quality assurance of the software platforms supported by the Systems team Develop test cases/scripts based on defined business/functional specifications and/or user cases Introduce automated testing utilizing Selenium, or a similarly automated testing platform Plan and execute test strategy, test plans, test scripts, and test data for software platforms Identify and advocate for QA testing standards and best practices Assist during systems' internal or sponsor-initiated audits The NCRI is looking for a motivated team player with the ability to lead and provide a high level of services while working on multiple projects simultaneously. Excellent technical writing and communication skills, as well as ability to work independently, take initiative, and prioritize tasks as required. GENERAL DUTIES: - Develop test cases/scripts based on defined business/functional specifications and/or user cases - Introduce automated testing utilizing Selenium, or a similar platform for core and individual projects - Plan, estimate, create, and execute test strategy, test plans, test scripts, and test data for software platforms supported by the Systems team - Perform system analysis of software applications to determine software quality assurance test plans - Execute test cases/scripts as well as accurately and concisely report on progress and deviations/failures - Solicit improvement and new feature requests from internal and external clients - Lead validation processes for new releases of the systems - Document and establish best practices in system utilization for the NCRI and department - Be responsible for establishing and maintaining libraries of generic and disease-specific case report forms with proof of validation documentation - Support internal or sponsor-initiated audits. Supervisory duties: - Coordinate personnel and efforts allocated to specific projects (priorities, schedules, and tasks); - Develop and implement training programs for Systems personnel. - Oversee system support and track user-reported issues for the systems. Accepts responsibilities for special projects as requested. QUALIFICATIONS: - A minimum of a bachelor's degree is required with three to five years of working experience. - Additional training or a certificate in Quality Assurance is highly desirable - Previous experience with clinical trials, electronic data capture systems, and an understanding of trial design is highly desirable - Working knowledge of the Selenium platform is highly desirable - Experience in data management and federal regulations compliance is preferred. - Knowledge of mathematics and algorithms applicable for QA is a plus. SKILLS/ABILITIES/COMPETENCIES: Excellent technical writing skills; Excellent self-organizational skills; The ability to analyze issues and prioritize tasks is a must for this position. The ability to handle multiple projects (multitasking) is essential. Excellent written communication skills to solicit information and to create and deliver high-quality technical documentation are required. - Excellent organizational and time management skills, ability to analyze and prioritize tasks, is a must for this position - Excellent written communication skills with the ability to create and deliver presentations is required - Technical writing skills - Outstanding attention to detail - Able to handle multiple projects simultaneously as well as meticulously produce and maintain large volumes of documentation. Prior project management experience is a plus. - Able to work independently as well as be a leader on multiple projects - Problem-solving skills are a must with an understanding of analytical and quantitative methods - Excellent verbal communication skills with the ability to solicit information from users Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.