Manager Fuel Quality & Compliance

• The Manager, Fuel Quality and Compliance serves as the liaison between the Company and the FAA, overseeing Fuel Quality Assurance and Regulatory Compliance in collaboration with Technical Operations Regulatory Compliance and Quality Assurance. Provides leadership to establish procedures for aircraft fueling, prevent fuel contamination, ensure fire protection, and supervise passenger safety during fueling operations. This role includes responsibilities such as maintaining the SWA Fueling and Quality Manual, managing SWA Fuel training materials, collaborating with ATA 103 and other industry working groups, and directing the activities of Fuel Operations Auditors to conduct audits of Southwest Airlines' Fuel Contractor's operations and facilities to ensure compliance with relevant requirements.

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

• Primary point of contact with FAA on matters related to fuel quality and handling procedures and fuel audit findings including contractor performance and schedule of audits.
• Primary point of contact with Technical Operations Regulatory Compliance, Technical Operations Quality Assurance, Safety, NOC, and Flight Ops in dealings with the FAA, DOD and other regulatory agencies regarding Fueling and Fuel Quality issues.
• Manages the activities of the Fuel Operations Auditors, in conducting risk-based audits of Southwest Airlines' fuel contractor's operations and facilities to assure compliance with applicable requirements. Primary activities include:
  • aEnsures fuel quality audits are performed as scheduled to meet the requirements of the SWA Fueling and Fuel Quality Manual
  • Audits fuel quality and fuel testing procedures and records for adherence to specification and standards
  • Examines fuel equipment for adequacy and adherence to industry safety standards
  • Reviews training records for adherence to Southwest requirements
  • Grades audited performance of the fuel operator/contractor
  • Prepares and submits detailed audit reports to appropriate parties outlining audit findings and recommended corrective action that is required to be compliant with regulator and/or Southwest standards
  • Immediately notifies all appropriate parties of any potentially serious areas of non-compliance
  • Follow-up systematically to ensure that non-compliant items have been made compliant
  • Inspects and evaluates for acceptability the fuel facilities, equipment and staffing capability of potential new fuel service contractors. Reviews Fuel Operations Auditors findings and evaluates auditor performance.
• Represent SWA as our technical representative regarding fuel handling and quality issues on standing industry committees including ATA 103, SAE G-16 and ASTM. Currently Chair of ATA 103 fuel committee. Participate in ad hoc industry forums and working groups as directed by Employee's Leaders.
• Maintains the SWA Fueling and Fuel Quality Manual to ensure that it is current with respect to regulatory and industry requirements and best practices.
• Maintains the SWA Fuel training materials to ensure that they are current with respect to regulatory and industry requirements, the SWA Fueling and Fuel Quality Manual and best practices.
• Keeps senior Fuel Supply Chain Management Leadership informed as to fueling contractor performance in the areas of regulatory compliance and quality assurance.
• Coordinates with the Fuel Operations Regional Managers in evaluating potential new fueling contractors to determine their suitability in providing fueling services to SWA.
• Oversees maintenance and administration of the Fuel Operations Audit Database (FOAD), the computer database of fuel contractors, audit findings and corrective action responses.
• Keeps apprised of the latest FAA, ATA, ASTM, NFPA, API, EI, and environmental regulations, standards, or requirements with respect to aviation fueling
• Provides feedback to Southwest Airlines' fuel contractors regarding their safety and quality compliance performance during business reviews.
• Develops and maintains beneficial relationships with pees at OA, Southwest Airlines' fuel contractors, and other industry entities.
• May perform other job duties as directed by Employee's Leaders.

• Ability to read and discern blueprints, contractual terms and conditions, governmental rules and regulations
• Able to comprehend and keep abreast of information pertinent to the job such as environmental laws, fuel specifications, compliance regulations, etc.
• Ability to write clear and concise specifications, procedures and comprehensive audit reports
• Ability to apply sound judgement and provide an informed opinion to advise Leadership in unclear situations
• Must work well under pressure, be detail oriented, meet deadlines and exhibit excellent organizational and research skills
• Must be a team player
• Ability and willingness to respond to and resolve fuel operational/emergency problems at any time, including nights, holidays and weekends
• Must possess sound analytical skills, as well as decision making capabilities
• Must be able to handle several projects simultaneously
• Must be able to manage travel and training budget for area of responsibility
• Ability to use excellent verbal communications and interpersonal skill
• Must possess an excellent telephone manner, well-modulated voice and capability to work under stressful situations

• Required: High School Diploma or GED
• College degree or equivalent technical experience/background required

• Demonstrated experience in directly or indirectly leading team(s)
• Fully functioning, broad knowledge in:
  • Fuel quality assurance/control
  • Knowledge of fuel metering, pumping, filtering, storage, handling and safety systems
  • Familiarity with ATA, JIG, EI, ASTM, DoD, NATA, NFPA and environmental regulations/requirements/standards is required.

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Must be able to perform job functions within a limited space and in hazardous areas. Must be able to climb, bend, kneel, crawl and stoop repeatedly to conduct fuel quality and/or fuel system audits. Must lift weight of up to 50 pounds. Must be alert to moving vehicles or aircraft.

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• 25% travel required with possible weekends/overnight stay

Pay & Benefits:

• Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.