Title Specialist, Used Cars Operations

Tesla is seeking a Title Specialist to join our North America Trade-in and Used Vehicle team. This team is responsible for the overall business focused on the intake, refurbishment, and resale of all used Tesla and non-Tesla vehicles. We are a team that constantly challenges the status quo to revolutionize the trade-in and used vehicle purchase experience.

As a Title Specialist, you will play a crucial role in ensuring all trade-in/used vehicle titles are transferred from customers to Tesla in a quick and compliant manner. You will be responsible for executing unique vehicle title transfers for all 50 states, organizing then processing all incoming titles/documents for the NA market, auditing all documents for action/defects, applying for duplicate titles/corrected/branded titles with the state DMVs, and resolving more complex title issues as they arise.

In addition to high-volume administrative processing, you will also support internal communication and coordination tasks with other support teams to resolve any blockers in the title transfer process. This will require you to have excellent written and verbal communication skills, an ability to speak confidently, and navigate ambiguous problems with ease and minimum oversight. A deep understanding of the automotive industry, national/state DMV laws, and title regulations may not be required initially, but you will be required to learn and develop expertise over time.

We are looking for a team member who shines in an administrative role, is resourceful, and comes to work each day with a positive attitude. You learn fast, take directions well, maintain a hyper-focused workflow, and are highly organized. Title Specialists are the core of the team and keep the entire trade-in and used vehicle business turning.

• Master the vehicle title and registration process across all states and handle state-specific title applications, including duplicates, corrections, and branding

• Process and organize a high volume of incoming documents daily, including scanning, filing, and maintaining an orderly workstation using team filing systems
• Check in and audit documents for accuracy; log defects in digital cases with clear resolution paths when issues are found
• Physically transfer ownership on state titles, requiring careful documentation, and ensure all titles are packaged and sent to the correct recipients
• Maintain consistent task logging and productivity metrics while managing multiple administrative duties and adapting to updated procedures via email or chat
• Create, manage, and edit reports using MS Excel and internal systems; prepare and present weekly updates on aging title reports to leadership
• Communicate with internal and external stakeholders to resolve title issues and contribute to process improvement efforts and team autonomy

• 3+ years of professional office experience
• Prior experience in an administrative role, dealership, or vehicle titling is preferred
• Highly detail oriented and demonstrated organizational skills
• Research skills to identify faster ways to transfer title within each state
• Excellent verbal and written communication
• Intermediate experience with Microsoft Office Suite (Excel, Outlook, Word, Teams)
• Notary Designation is required, but can be obtained after hire (paid by Tesla)

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program