Program Coordinator

Lubbock

41863BR

Academic Testing Center

Position Description

Supports the program director by performing administrative duties related to planning, directing and coordinating both the academic and operational activities of the program.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Works closely with supervisors to facilitate test administrations for all exams, including special accommodations, make-up exams, distance exams, Texas Commission of Fire Protection exams, and other exams as assigned.
• Provides support to the Program Manager for the Accommodated testing program and assumes responsibilities in the Program Manager's absence as needed.
• Maintain test security and ensure confidentiality of student and patron records.
• Organize student documents ensuring information received is accurate and complete and communicating with students and professors as needed.
• Work on reports, attend outreach events, or other additional duties as assigned by supervisors. Must experienced and proficient in all Microsoft Suite programs.
• Integral in maintaining excellent customer service and communication as the first line of contact for the office. Requires a high level of accuracy in communication with people over the phone, through email, and in person.
• Attends trainings as needed to maintain testing credentials and employee requirements as set by the University and the testing companies.
• Collaboratively supervise front-office operations and security outside of standard testing hours as needed, particularly during final exam periods which occur in May and December. Overtime is required during these times.
• Responsible for reporting data collected through Raider Success Hub to supervisors on a daily basis. Attend trainings as needed to stay apprised of the most current use of the website.
• Assist with assembly, distribution, collection, and return of test materials of all testing programs with Academic Testing. May proctor exams as needed.

Required Qualifications

High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Bachelor's degree in a related field preferred. Experience of standard testing protocols.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Please attach a Cover Letter and a Resume.

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

17.77

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Other

Schedule Details

Some overtime required at peak times.

Grant Funded?

No

Job Group

Office and Admn Wkrs All Other

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.