Lending Operations Analyst II

The Lending Operations Analyst II, as a member of the Operation's Team that supports the processing for all bank's portfolio loan, is responsible for performing a wide variety of bank operational duties in a high impact and deadline driven environment. The Lending Operations Analyst II is regarded as a leader within the Lending Operations Analysis Department, the bank, and acts as a liaison between lending functions and operations. The Lending Operations Analyst II provides project management leadership for loan development projects as well as participating in communications and compliance related efforts.

Essential Duties and Responsibilities

• Acts as a resource and/or liaison for problem solving regarding all loan operational, procedural, training, and logistical issues.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Acts as the unit's project manager to ensure timely and effective implementation of changes in the unit.

• Acts as the unit's analyst lead on large projects to ensure work conducted by other analysts meets the business process needs, internal development standards, and meets delivery expectations.

• Collaborates with loan operations managers and supervisors on the delegation of workload duties of other associates to help ensure the work flow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to management; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels. Performs special projects, as assigned.

• Receives and handles inquiries from both employees and stakeholders from throughout the enterprise, resolving problems.

• Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit; the Lending Operations Analyst II would have mastery level knowledge on most job processes within the operational unit.

• Collaborates with other analysts within the unit, trains Analyst I's on the unit's primary toolsets (Power Platform Solutions and/or Lending Information Systems.) as assigned, and acts as a subject matter expert on these systems.

• Maintains detailed records on all work responsibilities as required.

• Performs assigned special projects.

• Performs other duties and responsibilities as assigned.

• Monitors department performance on delivery, SLA, and production trends. Identifies issues and develops solutions and/or standards to mitigate them.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to design the workflow of other associates.

• Ability to lead the work of other associates.

• Ability to perform tasks quickly and accurately.

• Ability to lead a team to accomplish shared goals.

• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.

• Ability to read and comprehend complex instructions, correspondence, and memos

• Ability to read, analyze and interpret financial report and/or legal documents.

• Ability to train and teach others processes, procedures, and development techniques.

• Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, top management, board of directors, and the general public.

• Ability to maintain effective interpersonal relationships with management and team members.

• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills

• Strong oral and written communication skills.

• Strong organizational, problem solving, and planning skills with the ability to set priorities.

• Must possess excellent telephone and customer service skills.

• Specific loan operations knowledge required.

• Education and/or Experience

• Some college/university experience or an Associate degree preferred, and

• Seven plus years of related experience required; banking operations and/or customer service experience preferred.

• At least one year of experience developing solutions and/or administrating unit related software (Microsoft Power Platform and/or Lending Information Systems)

• Computer Skills

• MS Office programs

• MS Power Platform

• Lending Information Systems (Origination, Portfolio Management, and/or Servicing Related)

Certificates, Licenses, Registrations

• Other Qualifications (including physical requirements)

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

• Excellent understanding of the front-to-back process workflow and the impact of the function's activities on the downstream process.