Accounts Receivable Collections Manager

Who We Are:

Blanchard is the global leader in management training. For nearly 40 years, Blanchard has been creating the best managers in the world, training over 150,000 people each year. From the award-winning First-time Manager program-based on the best-selling business book, The New One Minute Manager, to SLII, the most widely taught leadership model in the world, Blanchard is the expert in management training across all levels of an organization and is the provider of choice by Fortune 500 companies as well as small to medium businesses, governments, and educational and nonprofit organizations.

Our headquarters is in Escondido, California with remote locations across the United States and the United Kingdom. We are a dog-friendly company that encourages our colleagues to establish a healthy work-life balance. Our company culture and values are critical to who we are and how we build connections with our colleagues and clients. Together we want to grow as a company and as individuals, as we look for authentic, diverse talent to join our team.

We're looking for an experienced and hands-on AR Collections Manager & E-Invoicing Lead to join our Accounting team in a dual-role position. This individual will both lead two collections staff members and actively manage their own portfolio of client accounts. As a key contributor, this role will be the subject matter expert for accounts receivable (AR) collections, electronic invoicing (EI) platforms, and collections process improvement.

You'll drive the full collections lifecycle-from managing portals and submitting invoices to coaching team members and resolving billing disputes. This is a great opportunity for someone who thrives in a fast-paced, remote environment, and enjoys balancing strategic leadership with tactical execution.

Duties Include:

• Oversee and manage all aspects of accounts receivable collections across all subsidiaries, ensuring timely and accurate collection of outstanding balances.
• Supervise the collections team in managing overdue accounts, providing guidance and leading weekly team meetings to ensure effective resolution.
• Monitor and address delinquencies, collaborating with internal and external partners to resolve disputes and payment issues.
• Serve as the administrator for all electronic invoicing platforms (e.g. Ariba, Coupa) including portal set up, maintenance, and user support.
• Manage a portfolio of client accounts, executing collection efforts by follow up on delinquent accounts through emails, phone calls, and electronic invoicing portals
• Work cross-functionally with Customer Success, Sales, and Accounting to collect and resolve potential issues.
• Facilitate BU meetings and partner with Operations Leaders to drive collections efforts and implement effective recovery strategies.
• Implement process improvements and best practices to enhance the efficiency of the collections process.
• Assist Corporate Accounting Manager in credit holds, write-offs, and credits.
• Oversee electronic portal implementations, maintenance, and related processes.
• Manage vendor applications and onboarding, ensuring accurate client linkage and setup.
• Handle disputed, rejected, or abandoned invoices, working toward timely resolution.

Knowledge, Skills, Abilities:

• Proficiency in NetSuite
• Strong Microsoft Excel Skills, including formulas, pivot table, and data analysis.
• Experience working with various electronic portals.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Understanding of GAAP.

Education & Experience:

• Minimum of five years of experience in accounts receivable and credit management, including minimum of two years of senior or managerial experience.
• Experience with direct collections responsibilities, with strong follow-through and client communication skills.
• Hands-on experience with electronic invoicing portals, including administrator-level knowledge.
• Bachelor's degree or equivalent work experience

Work Environment: Normal office environment to include operating a computer and using the phone. requires adaptability, quick decision making, ability to juggle multiple priorities, oral communication, ability to interpret data, dependability, good judgment, reading, social skills, influence and relate well to others, stress controls, ability to work independently. some travel required primarily in region.

Blanchard is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.