Observability Engineer, Lead

The Opportunity:

Areyou obsessed with what's under the hood? Do you dream in traces, logs, and metrics? Ready to build a high-performing observability engine that powers reliability, speed, and insight at scale? We are looking for a Lead Observability Engineer to help advance and integrate observability capabilities across our enterprise platforms. This role is both strategic and hands-on -ideal for someone passionate about improving visibility, automating response, and driving service reliability through data.

You'll work across tools such asDynatrace,Splunk,ServiceNow Event Management, and log pipeline technologies to help unify monitoring workflows and enhance operational maturity. As a lead member of the team, you'll provide technical guidance, coordinate team efforts, and support the delivery of observability capabilities as a service to the enterprise organization.

This is also agrowth opportunity-with the potential to take on broader leadership responsibilities as our observability practice continues to scale.Due to the nature of work performed within this facility, U.S. citizenship is required.

How You'll Contribute

• Act as a technical lead across observability platforms, helping ensure alignment, consistency, and operational effectiveness.
• Collaborate with platform SMEs to design, implement, and optimize observability solutions across applications, infrastructure, and services.
• Support monitoring strategies using Dynatrace, Splunk, and log data routing tools.
• Partner with ServiceNow Event Management stakeholders to support automated alert ingestion, CI mapping, and incident correlation workflows.
• Drive troubleshooting and root cause analysis using telemetry, logs, and service mapping tools.
• Coordinate priorities and help manage the observability engineering backlog to ensure timely delivery of key initiatives.
• Guide onboarding of services, validate requirements, and improve monitoring coverage and alert quality.
• Mentor engineers and help define standards, runbooks, and continuous improvement processes across observability domains.
• Support platform maturity, cost optimization, and automation goals aligned to enterprise priorities.
• Contribute to the evolution ofObservability-as-a-Servicemodels including intake, onboarding, documentation, and support.

Join us. The world can't wait.

You Have:

• 5+ years of experience in observability, monitoring, SRE, or infrastructure engineering roles
• Experience withDynatraceandSplunkCloud and Enterprise Security, including dashboarding, alerting, advanced troubleshooting and best practices
• Experience withlog data routing and transformation pipelinessuch as Cribl
• Experience withServiceNow ITOM, especially Event Management, CMDB, and Discovery integrations
• Experience with troubleshooting across complex, distributed systems
• Experience leading incident reviews, root cause analysis, and platform improvements
• Ability to coordinate workstreams, align priorities, and foster collaboration across engineering, operations, and service owner teams
• Ability to leverage a people-first approach to leadership and mentoring
• Bachelor's degree

Nice If You Have:

• Experience supporting platform migrations or tool rationalization efforts
• Experience with ITIL-based event and incident workflows
• Experience with automation or scripting and integrating with APIs, such as Python, JavaScript, Regex, or JSON/YAML
• Experience in developing and working in the cloud and with serverless and containerized technologies, including AWS, Azure, S3, Lambda, Docker, or Kubernetes
• Experience contributing to operational readiness, maturity frameworks, or observability centers of excellence
• Possession of excellent verbal and written communication skills
• ITIL, Dynatrace, Splunk, ServiceNow, or other observability platforms certifications

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.