Pharmacy Operations Senior Representative

Position Title: Pharmacy Technician Senior Representative

Work Location: Work from home (candidates must reside in IL, TX, TN, NM, OK, or MT and within 250 miles of an office of our organization)

Assignment Duration: 3+ Months

Work Schedule: 8:00am - 5:00pm CST Monday thru Friday. No weekends, holidays.

Work Arrangement: Full-Time/Regular

Position Summary: The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Stars department. This call center role performs telephonic outreach to Medicare members, pharmacies, and providers for the purpose of addressing prescription medication adherence.

Background & Context:

• An ability to make a positive impact in the lives of our members.
• Great team environment. We have fun and get our work done too!
• Professional and personal development opportunities.
• A working environment that embraces diversity.
  
  

• Telephonic outreach to members, pharmacies, and providers.
• Will work in a call queue where productivity and quality are monitored.
• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
• Maintain member privacy by strictly adhering to HIPAA regulations.
• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Handles member correspondence, complaints, and inquiries.
• Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
• Must maintain a professional, member-centric demeanor at all times.
  
  

• Pharmacy Technician license, current.
• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
• Experience in, and a passion for, delivering excellent customer service.
• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
• Effective written and oral communication skills.
• Experience working in a call center (nice to have).
• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting (nice to have).
• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA (nice to have).