New

Service Now Technical Assistant

TEKsystems
$18.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Harrison
Aug 09, 2025
*this role is entry level and needs at least 1 year of IT support experience and very strong customer service experience! The role is a 6 month contract to hire that sits onsite 5 days a week in Harrison, NY* Description This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The ServiceNow team is looking to expand by adding a ServiceNow Technical Assistant. They utilize ServiceNow as their incident management tool. The tool allows the technical support staff to document incidents and information to resolve tickets. This technician will be responsible for various tasks and administration supporting the ServiceNow Platform. Day to day duties will include but are not limited to; adding users into groups, training users on the platform as well as how to adopt best practices, and overall monitoring and maintaining the platform. This person will also be responsible for creating reports regarding frequent incidents and/or requests as well as analyzing common themes. They will then use this information to propose solutions to the Service Desk Coordinator and Manager. This individual should have basic experience and knowledge around software and hardware troubleshooting. Knowledge of a ticketing system and/or incident management tool is required. Entry level experience and knowledge of programming and coding is highly desired as well. Some languages the technician would ideally have knowledge on are Javascript, C++, Python, SQL, etc. This technician should have experience with creating reports as well as working within/operating databases. The ideal candidate for this position is an individual with critical thinking skills, superb customer service skills as well as the foundational IT support knowledge. This person should be comfortable assisting users over the phone and responding to technical incidents as well. Additional Responsibilities: Exceptional Customer Service Skills: Delivers professional and responsive support, ensuring a positive user experience across all interactions. Support via Multiple Channels: Provides technical assistance through telephone, email, and remote desktop sessions to resolve user issues efficiently. Direct User Interaction: Works one-on-one with end users to troubleshoot problems, gather requirements, and ensure satisfaction with delivered solutions. Collaborative Team Member: Takes direction from ServiceNow Developers and team members, contributing to task execution as needed. Self-Starter with Strong Learning Agility: Quickly absorbs new concepts, tools, and processes. Capable of working independently with minimal supervision. Daily Operational Responsibilities Include: oIncident Management: Monitors, investigates, and resolves incidents within SLA timelines using ITIL best practices. oUser and Role Management: Handles account provisioning, access controls, and role assignments in the ServiceNow platform. oReporting and Dashboards: Understands, builds, and modifies reports and dashboards to support data-driven decisions. oTask and Queue Management: Maintains organized tracking of assigned work, prioritizing effectively to meet deadlines. Basic Knowledge of ServiceNow Modules: Familiar with core platform modules such as Incident, Request, Change, Knowledge, and CMDB. this can be taught * Documentation and Knowledge Sharing: Updates internal documentation and contributes to the knowledge base to support team learning and process consistency. Attention to Detail: Ensures accuracy in configuration, reporting, and administrative tasks. Skills troubleshooting, software support, Servicenow Additional Skills & Qualifications Bachelors in computer science or information technology. Experience Level EntryLevel Pay and Benefits The pay range for this position is $18.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Harrison,NY. Application Deadline This position is anticipated to close on Aug 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.