VP, Division Operations

First American
sick time, 401(k)
United States, South Carolina, Columbia
Aug 12, 2025
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We DoDirects or manages the day-to-day operations of a segment of the organization's operations in non-manufacturing environments in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit's primary goal is to provide the highest quality service possible to all of our customers. Essentials Functions Directs and develops the implementation of goals, objectives, and work standards for a Functional Unit without focus on the daily operational activities. Develops and directs the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff through subordinate managers and supervisors. Contributes to the overall quality of the Functional unit by developing work teams and by reviewing, recommending, and implementing improved policies and procedures Develops, coordinates, and provides for overall administration of the Functional units annual and strategic goals. Confers with Executive Management regarding departmental requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments. Authorizes projects, sets priorities, approves designs, and cost estimates for projects. Complexities & Impact Consistently works with abstract ideas or situations across functional areas of the business Through assessment of intangible variables, identifies and evaluates fundamental issues providing strategy and direction for major functional areas Erroneous decisions will have a serious impact on the overall success of department operations and will impact Company operations Interacts with Executive (internal and external) Management on strategic issues requiring coordination across functional unit or group lines Explains difficult information and convinces internal and external management to take action or grant approval Manages customer relationships and resolves high-level issues/problems Supervision Received or Extended Responsible for a functional unit that cross business unit lines, or leadership responsibility for an emerging group Detailed knowledge of Company allows for innovative concepts and promoting new ideas Recognized as a n influential leader Manages through more than one layer of management, or has a minimum of 3 high-level exempt direct reports Knowledge and Skills/Technology Used Demonstrated competency in creating and executing on strategic plans Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects Strong experience and knowledge of functional tools and infrastructure Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential Typical Education Bachelor's degree or equivalent combination of education and experience Advanced degree preferred Typical Range of Experience 12+ years demonstrated experience managing complex cross functional units or groups Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.