New

Level 2 Help Desk Technician

TEKsystems
$40,000.00 - $55,000.00 / yr
United States, Missouri, Ballwin
Aug 13, 2025
TEKsystems is hiring! We are looking for a tier 2 Help Desk Technician to join one of our clients here in St. Louis, MO. This is an amazing Direct Placement opportunity that can really grow your potential within the industry! We look forward to seeing your applications. Description This position will support end users relating to Information Technology infrastructure components. The Help Desk Analyst is responsible for daily, weekly, and monthly activities required to keep our client's systems running at peak performance. The Help Desk Analyst's will perform a variety of technical tasks including: Responsibilities: Respond, research, and resolve end user inquiries via phone and email. Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources. Log all trouble calls and requests in Ticket Queue and escalate unresolved issues to the appropriate team member as needed. Document detailed descriptions of problems and resolutions in Ticket Queue. Assist users with issues regarding PC hardware and software, office phones, printers, copy machines, fax machines and various other network devices. Image and deploy laptop and desktops Create, manage, and terminate (setup, access changes, password resets, etc.) end user accounts from authorized requests Monitor and manage Ticket Queue which includes following up on all outstanding calls and open tickets to ensure timely resolution and customer satisfaction Monitor servers, backups, email, web filters and spam filters and engage 3rd party service providers regarding outages as needed. Handle additional customer support related duties, as needed Additional duties as assigned Preferred Qualifications: Excellent customer service, communication and analytical skills Positive, professional, team player attitude Strong work ethic and ability to self-motivate Ability to organize, multi-task, and prioritize work in a fast-paced, changing environment Technical aptitude with a focus on continuous learning and development Functional Knowledge of Microsoft Operating Systems Knowledge of and experience with Microsoft Office Products Associates Degree in Computer Science or related discipline Preferred (not required) certifications: ITIL, CompTIA A+, and Microsoft Certified Desktop Support Technician Skills Help desk support, Customer service, Troubleshooting, Help desk, Windows 10, Active directory Top Skills Details Help desk support,Customer service,Troubleshooting Pay and Benefits The pay range for this position is $40000.00 - $55000.00/yr. Competitive Compensation & Benefits The company offers competitive salaries and benefits packages, aiming to attract and retain top talent in the IT industry. Professional Growth Opportunities Employees have access to cutting-edge technology and are encouraged to expand their skills and experience. There's room for advancement within the company, making it a good fit for those looking to grow professionally. Positive Work Environment The culture is described as upbeat and collaborative. Employees appreciate the flexibility in scheduling, which helps with work-life balance-especially for those commuting from different parts of the city. Fun & Engaging Office Atmosphere The office environment includes perks like standing desks, snacks, drinks, and even Nerf gun battles. These small touches contribute to a relaxed and friendly atmosphere. Close-Knit Team As a smaller company, Forward Slash Technology fosters a more personal and family-like atmosphere. Employees often mention how well they get to know their coworkers, which can be a big plus compared to larger corporate environments. Workplace Type This is a fully onsite position in Ballwin,MO. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.