New

Enterprise Service Desk Specialist (Clearance & Sec+ Required)

TEKsystems
$30.84 - $33.65 / hr
life insurance, sick time, 401(k), retirement plan
United States, Louisiana, New Orleans
Aug 13, 2025
Description TEKsystems is seeking an Enterprise Service Desk Specialist Mid to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification. Responsibilities (fall into 3 categories): 1.) Tier 1 Support: * Serve as the initial point of contact for IT-related problems. * Provide phone and online support to users. * Perform troubleshooting and resolve technical issues. * Follow escalation protocols as necessary. 2.) Health and Status Monitoring: * Monitor the health and status of the networks. * Document and communicate outage information to co-workers and customers. 3.)Ticket Management: * Execute scripts. * Open and close tickets. * Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could include: Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc. Requirements: * Active Secret clearance * Active CompTIA Security+ce * 0-4 Years of IT Experience * Willingness to support an in-bound service desk/ call center operation * Experience with ITSM (Ticketing System) Not required * This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) * Because an active or interim DoD clearance is required, U.S. Citizenship is required Pay and Benefits The pay range for this position is $30.84 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Orleans,LA. Application Deadline This position is anticipated to close on Aug 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.