Global Support and Services Technician

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What's Possible

We are seeking a skilled and motivated Global Support and Services Technician to join our Global Service & Support (GSS) department. In this role, you will act as the company's front-line representative to our customers, ensuring the successful delivery of commissioning, service, and support activities. The position involves approximately 30% international and domestic travel, supporting customers across different regions.

You will be responsible for planning, executing, and documenting service and commissioning work, maintaining high standards of quality, safety, and environmental responsibility. This position requires excellent technical abilities, strong customer service skills, and the flexibility to work in diverse environments and cultures.

Key Responsibilities

• Serve as the company's representative while working directly at customer sites, consistently upholding a professional image and fostering positive customer relationships.

• Plan, prepare, and execute commissioning and service jobs for our customers, ensuring all work is completed safely, efficiently, and to the highest quality standards.

• Perform troubleshooting, maintenance, and repair of equipment as required, ensuring minimal downtime for customers.

• Collaborate with customers to provide technical guidance, training, and operational support when necessary.

• Take responsibility for environmental aspects related to your area of responsibility, ensuring compliance with all relevant regulations, standards, and company policies.

• Review, maintain, and update procedures related to commissioning and service within the GSS department as required.

• Accurately document service activities, findings, and recommendations, and submit timely reports to management and customers.

• Support continuous improvement initiatives by identifying opportunities to enhance service delivery and operational efficiency.

• Execute tasks and projects as assigned by the Customer Support Manager, ensuring alignment with departmental and company objectives.

• Maintain up-to-date knowledge of company products, systems, and best practices to provide expert service support.

Requirements

• Technical diploma, degree, or equivalent experience in mechanical, electrical, or industrial engineering.

• 3-5 years proven experience in field service, commissioning, or equipment maintenance roles.

• Strong problem-solving skills with the ability to work independently in dynamic environments.

• Excellent interpersonal and communication skills for effective customer interaction.

• Proficiency in using service-related software and reporting tools.

• Ability to read and interpret technical drawings, manuals, and schematics.

• Commitment to safety, quality, and environmental standards.

• Willingness and ability to travel globally up to 30% of the time.

LI-MO2

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.